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Senior Program Manager - Security policies and standards

Posted: 3 Apr 2020 Closes: 3 May 2020
LU, Luxembourg Competitive
Permanent & Full-time 675752127

DESCRIPTION

The Senior Program Manager EMEA S&LP Standards, is responsible for ensuring that their area of responsibility efficiently and effectively provides and implement standards for security services and asset (lives, buildings, equipment, data, & intellectual property) protection through design of physical infrastructure and processes across EMEA environment.

The Senior Program Manager is supporting the operations organization: Working with the Operational teams as well as cross-functional teams throughout the organization. They will be instrumental in driving network wide projects to effect continual improvements in business objectives, productivity and development of Loss Prevention within the company.

The Senior Program Manager is field based. They must be able to engage with, and influence global-, regional- and local business senior leadership.

Key deliverables:
Subject matter Expert Standards: Risk assessment and management; S&LP Performance Management; Regulatory, legal and labour compliance; Compliance to internal standards; Handling incidents, investigations and MO intelligence; Crisis management and resilience; Key internal and external contacts.

Key Responsibilities include:
· Work with cross functional teams to develop and deploy specific programs to motivate associates and staff to comply with policies, programs, standards and guidelines
· Enhance, track, and report on metrics, which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
· Assist with investigations of internal and external theft and fraud and conduct interviews when appropriate
· Develop action steps to support internal customers in resolving identified issues and mitigating risks, including identified certified contractors who resolve physical security system issues
· Support crisis management planning and emergency response for facilities
· Develop business cases which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes
· Manage a high volume workload and in fast pace, complex, changing environment
· Manage complex data streams and identify meaningful, actionable trends

BASIC QUALIFICATIONS

· Functional knowledge in developing, implementing, maintaining, and managing security policies and procedures; conducted physical security risk assessments of facilities including manufacturing, distribution, trade, and office
· Completed Master or Bachelor's Degree (preferably in Business, Criminal Justice or an equivalent) from an accredited university
· 4+ years' experience in multi-site/country environment managing security and LP in supply chain, logistics, transportation
· Communication and Influencing- demonstrate ability to identify the customer expectation and adjust language/ style to suit the listener; structure the information using correct terminology and grammar; be articulate and well-reasoned; solution-focused; customer-focused; have excellent follow-up;
· Experience planning, scheduling and tracking project timelines and milestones using appropriate tools
· Experience developing and delivering progress reports, proposals, requirements documentation, and presentations
· Experience managing project scope changes, identifying potential crises, and devising contingency plans
· Familiarity with security equipment such as intrusion detection devices, access control systems, and CCTV
· Proficient with MS Office Professional Suite, including intermediate knowledge of Excel
· Able to work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs.
· Be able to work and travels as required by business needs (up to 50% EMEA)

PREFERRED QUALIFICATIONS

· Familiarity with Lean and Six Sigma methods is desired. Certification is a plus
· Other additional languages German, French, Spanish, Italian, will be noted as a plus
· ASIS International CPP and PSP certification will be noted as a plus
· Extensive network in Logistics, e.g. connected to TAPA EMEA
· TAPA training and certification will be noted as a plus
· Interviewing and Interrogation experience desired: Wicklander and Zulawski certification will be noted as a plus

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