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Senior Program Manager

Posted: 25 Dec 2020 Closes: 24 Jan 2021
LU, Luxembourg Competitive
Permanent & Full-time 277435476


Do you have a passion for aviation? Are you interested in helping grow air cargo operations from the ground up in Europe? Amazon Air is seeking highly motivated individuals to identify and develop game-changing air transportation solutions for Amazon's middle-mile transportation network, with the aim of ultimately improving our customers' experience. Work will make a significant, measurable impact on the business goals for Amazon Air. If you want to work for a great company and have the opportunity to delight our customers, then join us in making Amazon history!

The Sr. Program Manager will be responsible for identifying, designing, developing, and executing new processes, policies, goals, and long-term solutions that increase scalability, streamline operations, reduce errors, decrease costs, and improve the company's overall air transportation program.

This position will require strong communication with external vendors, managers, peers, and team members, both within the team, as well as with other departments and business partners to drive effective solutions to complex challenges. The candidate will need to quickly identify key success metrics to best understand performance and work cross-functionally to implement solutions that effectively exceed targets.

In this role, you will be responsible for:
· Serving as the single-threaded leader for Air Cargo in Europe
· Driving business development opportunities and pilot programs with internal and external facing partners
· Manage and coordinate multiple project assignments that continuously improve customers' experience and develop best in class air cargo capabilities
· Measuring and identifying activities performed and ensuring goals are met
· Identify and communicate roles, responsibilities and desired outcomes to cross-functional project teams to gain buy-in and deliver to project schedules
· Representing the company with partners, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Successful candidates will have the following skills/experience:
· Entrepreneurial spirit and excellent business judgement
· Relentlessly high standards that are never satisfied with the status quo
· Proven track record of working in cross-functional organizations, while navigating through ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced deadline-driven environment, accepting ownership and accountability, and delivering on commitments
· Ability to use analytical tools to dive deep and never be out of touch with the details of the business
· Highly proficient in written and oral communications and be able to produce concise, relevant, strategically driven documents and presentations for both the frontline operation at airports and company leadership


· Bachelor's degree
· Demonstrated leadership in aviation operations context
· Experience within the airfreight industry, including but not limited to: airport/ground handling, customs processes and procedures, intermodal and trucking line haul carrier management.
· Familiarity with commercial aviation industry regulations, standards, and guidelines
· 7+ years of progressive program management or relevant work experience
· Must demonstrate the ability to influence internal and external organizations to achieve corporate goals, including the ability to influence and manage upward as necessary
· Must hold a valid passport and be willing to travel. Domestic travel required up to 20% of the time


· Master's degree or foreign equivalency in Business Administration, Engineering, or operations management
· Analytic experience in the areas of transportation or network management
· Developing or managing complex logistical processes for cargo operations, air freight, freight forwarding, transportation, or logistics


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