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Senior Program Manager

Posted: 10 Jan 2021 Closes: 9 Feb 2021
LU, Luxembourg Competitive
Permanent & Full-time 212333431


Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. The team is looking for a talented Senior Program Manager with proven experience in promoting process improvement, strategic thinking and people management.
As a Senior Program Manager you will drive the strategic plan to optimize planning as well as the end-to-end design, implementation and monitoring of projects aimed specifically at improving Amazon's performances across EU. You will work in a cross functional environment with the Programs, WW Tech, Scheduling, Operations, Carrier management, Network planning teams, as well as Sites and lead projects that will step change the way we plan and schedule. If this sounds interesting thus far, read on.
Key responsibilities include (but are not limited to):
· Define the strategy for EU Linehaul (Process, technology and vision for 2021)
· Develop in-depth understanding of processes, tools, data, and teams involved; and define best practices
· Use Six Sigma tools, DMAIC, PDCA to drive results, identify gaps and opportunities, to initiate and lead high-impact projects targeting to continuously improve and cut out losses
· Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes
· Designing, implementing and monitoring metrics to track the progress and growth of programs, and to highlight issues on a timely basis
· Solve ambiguous analyses with less well-defined inputs and outputs; guide to the heart of the problem and identify root causes
· Ensure transparent and consistent reporting of status, progress, impact, and risks; ensure appropriate action is taken to minimize impact and mitigate risks
· May need to coordinate a team of Program Managers to supervise planning accuracy for EU and cross border flows


· Master's degree in Supply Chain Management, Economics, Engineering or a related field
· Proven experience of working within a planning function in a complex environment
· Experience in project management
· Strong verbal and written communication skills for effective interaction with senior leaders across the organization
· Significant methodical presentation skills and communicating proactively and with clarity
· Team-oriented person, with significant customer focus
· Experience supervising teams and coordinating direct reports
· Fluency in English


· Solution-innovative approach to systems & processes; advanced computer literacy (Excel, Word). Proficiency in Tableau/SQL/Python desired.


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