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Senior Specialist, Customer Support

Posted: 25 May 2022 Closes: 24 Jun 2022
Dubai, United Arab Emirates Competitive
Permanent & Full-time -830762652

We're is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Binance, SHEIN, Grab, Henkel, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Senior Specialist, Customer Support at :

Does the challenge of striving to serve millions of users around the world with the most forward-thinking online payment solution appealing to you?

is actively looking for a hands-on and highly driven Senior Customer Support Specialist responsible for providing our merchants and business partners with world-class technical support.

Energetic and customer-focused, the successful candidate will act as our front-line in the region to ensure that our merchant queries are handled and solved in an effective and timely manner, escalating when required.

Interacting directly with our merchants in identifying, investigating, and resolving issues, the candidate will also collaborate closely with cross-functional teams internally to contribute to improving processes and procedures. This is a unique opportunity to face exciting challenges and build a successful career path as we are currently taking our product to the next level of scale, innovation, and sustainability.

The ideal candidate must be tech-savvy and customer-oriented and eager to join an entrepreneurial, high-pace environment and take part in our little revolution.

About You
    • 5+ years experience in a Technical support role in the Fintech and/or Payments industry
    • Solid analytical and problem-solving skills and the ability to deliver practical solutions
    • Good communication skills and ability to build/maintain strong working relationships
    • Excellent ability to prioritize and time-box tasks without guidance
    • Excellent written and verbal communication skills
    • Fluency in English & Arabic
    • Ability to work on a flexible schedule

What you will be doing
    • Serve as the first point of contact for post-launch integration requests from client technical resources and the contact for help desk and integration questions via email
    • Proactively assist merchants with any technical issues (e.g configuration, debugging, documentation, testing) related to their daily use of our solution and coordinate with internal teams when needed
    • Partner with Sales, Product, and Implementation to resolve issues that arise during merchant trials, integrations, or post-implementation support
    • Advise management on support issues that impact customer satisfaction and provide recommendations for appropriate actions
    • Contribute and adhere to coding standards, best operations practices, and procedures

What we stand for

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?


More about

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive