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Senior Technical Consultant - Oracle

Posted: 10 Sep 2021 Closes: 10 Oct 2021
Dalian Office Competitive
Permanent & Full-time FID_J18825

About the opportunity

Department Description

The Technology function provides IT services to the Fidelity International business, globally. These include the development and support of business applications that underpin our revenue, operational, investment, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis.

Technology Infrastructure Services (TIS) is responsible for managing all infrastructure components globally, supporting business delivery projects and delivering TIS projects. The function is divided into six core disciplines:

  • Service Management - Major Incident Management, Problem and Change Management functions and 24/7 Bridge Operations.
  • Technology Architecture and Engineering - define and drive overall Technology Architecture and Infrastructure strategy, alongside scope, design and engineering of Infrastructure solutions.
  • Project Delivery - supporting the business by managing the delivery of infrastructure elements of change projects, along with the management of the Technology Infrastructure portfolios.
  • Platform and Storage - design, engineering, implementation and operational support of infrastructure related to platform (Wintel, Linux and Unix), storage, backup and virtualisation.
  • Network, Voice and Market Data -design, engineering, implementation and operational support of infrastructure related to global network technologies, UK Data Centres and market data services.
  • Data Services group is responsible for design, engineering, implementation and operational support of all database technologies and data services platforms including replication, analytics, virtualisation and grid, Big Data as well as infrastructure data and analytics

  • Business Services - design, engineering, implementation and operational support for infrastructure related to PaaS, Digital, Web & Middleware, Collaboration and Data Services.

The Data Services group is responsible for design, engineering, implementation and operational support of all database technologies and data services platforms including replication, analytics, virtualisation and grid, Big Data as well as infrastructure data and analytics.

Purpose of your role

You will be responsible for working on Oracle database project delivery, production support and engineering activities. Typically day to day activities include supporting database infrastructure, including solving production and pre-production issues, working on change, incidents, problems, service improvement and engineering initiatives. In addition to this you will act as a trusted technology advisor to the business, providing guidance and consultancy as required in your area of expertise.

This role demands exceptional technical skills with a focus to ensure maximum uptime of database infrastructure. Working as a fully integrated member of a global support team the successful candidate will play a pro-active role in the support of Fidelity's global database estate. The role requires strong Oracle database technical skills across various UNIX and Linux platforms.

The role will involve regular BAU (Business As Usual) and 24x7 on-call and weekend support from time to time.

Key Responsibilities

The key responsibilities of this role are:
  • Automation and process improvement of recurring database activities
  • Identification and driving of database related service quality improvements and engineering deliverables.
  • 24x7 support for Fidelity's database estate, including all production and lower environments.
  • Rapid response to address high severity (severity 1, 2 and 3H) incidents.
  • Pro-active issue detection and resolution as well as service monitoring.
  • Support and delivery of assigned project work.
  • Service restoration subsequent to unanticipated outages or disruptions.
  • Driving root cause analysis and resolution to closure.
  • Provision of technical support on a shift, on-call and rotational basis.
  • Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues.
  • Keep investing new technology in market and introduce to the company
  • Leading team member on assigned project work

Experience and Qualifications Required

  • Excellent Oracle database administration skills in production support, project delivery or engineering capacity; with the responsibility for the delivery, support and maintenance of reliable, highly available and high performance environments.
  • Identifying and support of continued automation and process improvement work.
  • Support of database installation and configuration, monitoring and housekeeping, upgrade and patching, troubleshooting, root cause analysis and performance tuning.
  • Support database maintenance on Cloud platform
  • Working experience cross sites

Personal Skills
  • A good team worker.
  • Ability to priorities and co-ordinate activities.
  • Experience of working to tight deadlines on a regular basis.
  • Good analytical, problem solving and documentation skills.
  • Ability to adapt to changing business needs (flexible) and learning new skills quickly.
  • Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups.
  • Calm approach when under pressure.
  • Customer focused - strong service ethic.
  • Ability to work on own initiative with minimal direction.

Technical expertise

Over 5 Years of progressive working knowledge of database technologies, with a good mix of the following:

  • Strong scripting skills (SQL, PL/SQL, UNIX shell scripting / Python)
  • DevOps tools (Github/Bitbucket /Jenkins ,/Ansible )
  • Oracle Certified Professional
  • Oracle RDBMS (12c, 19c)
  • Oracle Data Guard
  • Oracle Automatic Storage Management (ASM)
  • Oracle Grid Infrastructure and Real Application Clusters
  • Good understanding of UNIX and Linux operating systems (Red Hat Enterprise Linux)
  • Database backup, restore and recovery
  • Database Instance and Query performance tuning
  • Oracle Golden Gate
  • Oracle Exadata

Desirable Skills
  • Experience with provisioning and management of database technologies in external clouds e.g. AWS or Azure or Oracle Cloud
  • Experience with API development like Restful API
  • Experience with additional RDBMS e.g. MySQL, PostgreSQL

About you

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 30 September 2020. Read more at

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.
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