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Senior User Researcher

Posted: 2 Dec 2019 Closes: 9 Dec 2019
City of London, London Up to GBP53000 per annum + + Benefits
Permanent & Full-time 776BR_1575277039

Do you have experience in planning and delivering studies that uncover motivations and behaviours of users? Are you good at managing timescales, budgets, and resources?

Here at Wellcome we are seeking a Senior User Researcher to champion user research across our digital products, services and internal tools. An exciting role that involves all stages of product development to explore the behaviours of our users.

The successful candidate will be responsible for planning and leading user research, and will help to uncover the behaviours, needs and motivations of our users, using a variety of user research methodologies.

We are looking for someone who will be able generate insights that feed into product development, from discovery to ongoing iteration, in line with product roadmaps. In addition, it is also critical that they ensure we get longer-term value from our user research by developing and maintaining our knowledge base, and actively sharing insights that feed into Wellcomes overall understanding of our users, their use of our products and their engagement with our content and services.

To be successful in this role, we are looking for the following:

  • Experience working as a User Researcher within an organization across a variety of products, projects and public-facing services.
  • Previous experience across all aspects of user research, including recruitment, moderating research sessions, synthesising and presenting research findings.
  • Related qualifications/degree would be an advantage but not a requirement. Previous experience and a strong portfolio are far more important.

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and healthy environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. If you would like us to make adjustments during the application process, please contact us.

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If you would like help and advice about applying for this role please visit the Career Hive