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Senior User Researcher

Posted: 13 Feb 2021 Closes: 24 Feb 2021
Birkenhead, Croydon, Coventry, Durham, Weymouth, Gloucester, Kingston upon Hull, Leicester, Nottingham, Peterborough, Plymouth, Preston, Swansea, Telford £38,552 £42,099 - Croydon
Flexible hm-land-registry/20210213175656

It is an exciting time for HM Land Registry as we continue to embark on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. You will join our award-winning Digital, Data and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services. 

We are now looking for a Senior User Researcher to join our Digital, Data and Technology team to help us to achieve this.

Job description

As a Senior User Researcher, you will shape how we scope, design and carry out research activities with users to help our teams build a deep understanding of the people that use their services. You will plan and lead research on larger teams and more complex services to help shape service propositions, whilst working directly with the Head of User Research and lead user researchers to align user research activity and the development of HM Land Registry services. 

You will influence how decisions are made and constructively challenge ways of thinking and support other user researchers by mentoring and up-skilling to support the growth and development of the team, whilst sharing insights from research and examples of best practice.


To meet the requirements of this role, you have an understanding and applying of a range of user research methods correctly for different life cycle phases and advising others on these methods. 

You have the ability to think strategically and understand the wider implications and long-term impact and can demonstrate experience of aligning user research activities to inform decision making and action. 

You can also apply user-centred service design and delivery practices in a government context and have an awareness and understanding of how digital technologies are changing user behaviour, whilst being inclusive in your research of diverse users and choosing appropriate methods to deliver accessible outputs. 

Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. Once safe to do so, you will be based in one of our 14 office locations. 

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services. 

Our Business Strategy for 2017-2022 sets out our aims of: 
• brilliant at the basics; 
• a comprehensive Land Register; 
• world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030; 
• opening our data; 
• expert people; and 
• financially strong. 

For more information about what its like to work here please see the following links: 
Building our digital capability through Communities of Practice 
Working for HM Land Registry/


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Delivering at Pace


HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. 

You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer. 

HM Land Registry is a great place to work, where difference is celebrated. 

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues. 

See a list of full benefits:

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

You will be asked to complete a short application form in the first instance and sit the Verbal Reasoning and Judgement Tests. Ideally you should take the tests no later than midday 24 February 2021, to allow for the next stage of the application process. If successful, you will be asked to complete the full application form. 

Please complete the online application form to include your Qualifications, Skills and Work History. The statement of suitability section (in no more than 1000 words) should be used to provide details of how you meet the essential experience criteria listed on the Job Description below: 

• Research skills 
• User centred and agile practices 
• Inclusive research 
• Analysis and synthesis 
• Strategic thinking 

In the event of a high volume of applications, we reserve the right to assess against the leading criteria: 
• Research skills 

The final stage will consist of a blended interview and a pre-prepared presentation which will be conducted as a video interview, week commencing w/c Monday 8 March 2021. 

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. 

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date. 

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. 

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. 

If you would like further information about the use of your personal data, please click on the link below: 

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


HM Land Registry

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