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Service Delivery Manager / Caseworker

Posted: 23 Dec 2020 Closes: 4 Feb 2021
Bristol, England £23,096.88 per annum
Permanent & Full-time VSP_3066

Victim Support is looking for a full time Service Delivery Manager and Caseworker (hybrid role). The successful candidate will be based at Keynsham Police station.



Office location

Keynsham Police Centre, Ashmead Road, Keynsham, Somerset BS31 1SX

Full time/Part time

Full time

Hours per week


Work schedule

Monday - Friday, 7.5 hours a day. Working patterns to be agreed with successful candidate.

Basic Salary

£23,096.88 per annum

Contract type


DBS required?


Police vetting required?


Closing Date


Ref No


  • Job description and person spec - SDM caseworker - Dec 20.doc
    (Word, 304.5kb)

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve.

The main purpose of this job is to oversee the delivery of an excellent service to people affected by crime. This will be done by recruiting, developing and supervising volunteers who will support victims of crime across Avon and Somerset. You will also run a caseload of clients, supporting them to cope with and recover from the impact of crime.

You will also be responsible for accurate recording and reporting on your service, and for developing and maintaining good relationships with partner organisations and stakeholders.

To be successful in this role you will have strong communication and empathy skills and a commitment to making a difference to people affected by crime. You will also be able to manage your own area of work, and prioritise effectively in a busy and fast moving environment.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support

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