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Service Designer - Fixed term until 31 March 2021

Posted: 4 Sep 2020 Closes: 28 Sep 2020
London £38,081 plus £3,520 London Allowance
Fixed term & Full time citizens-advice/20200904162248

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


Diversity and inclusion

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role

We’re looking for a Service Designer to join our service design team working on services that deliver support to people and communities across the country. You’ll work within our multi-disciplinary ‘seamless customer journey’ team to create change across our service, so we provide a seamless customer experience for our clients, whatever channel or part of the service they use.

You’ll be:

●       working to understand user need and the strategic 

         direction of the organisation

●       generating service concepts

●       planning and facilitating co-design workshops

●       actively prototyping and testing design ideas

You’ll need experience applying the service design process in a fast paced, iterative environment.

We’re interested in people who can see the bigger picture and also be able to get into the detail when needed.

Citizens Advice

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