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Service Desk Analyst

Posted: 8 Oct 2020 Closes: 6 Nov 2020
Chester, United Kingdom £21,892 - £24,157 per annum
Temporary NHS_Lq6PkETHMUfY

Service Desk Analyst

Job Reference: 877-CSU-2673580

Employer: Department: IT Location: 1829 Building, Chester Salary: £21,892 - £24,157 per annum

Midlands and Lancashire CSU is a highly successful organisation delivering top quality support to an ever growing number of clients, recently being successful in winning contracts for Birmingham, Worcestershire, Cheshire & Mersey, Leicestershire and Derbyshire.

The base location for this role is Chester.

An exciting opportunity has arisen for two highly motivated and capable individuals to join our Midlands and Lancashire CSU IT Service Desk as Service Desk Analysts. The team provides 1st line support as our first point of contact to users via telephone, email and self service portal. The successful candidates will be expected to receive and accurately log service desk calls efficiently and in a professional manner; providing initial troubleshooting and resolution of calls, referring more complex issues to 2nd/3rd line colleagues. The post holder will also be expected to take an active role within the team and contribute to service improvement. The role is primarily based in Cheshire and with a requirement to support the clients across Midlands and Cheshire CSU's entire geography.

We are looking for team players with a confident telephone manner, good communication skills, excellent technical skills/knowledge appropriate to 1st line support and to be able to deliver objectives within an agreed time frame under pressure. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk and using service management tools would be very helpful.

These are fixed term positions. Secondment opportunities will be considered, however, applicants must seek approval from their current line Manager prior to submitting an application.

Please be advised - Interviews may need to be conducted remotely via Microsoft Teams.

For further details please contact:

Helen Chance

Service Desk Manager - Cheshire

Email address:

Telephone number 07342084433


In the event of exceptionally high levels of response, we reserve the right to close the post before the closing date. You are advised to submit your completed application form as soon as possible.

All correspondence at each stage of the process (including any offer packs) for employment will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication regarding your application.

Additional information relating to the role can be found in the Job Description below. Please note that candidates will be shortlisted against the criteria outlined within the Person Specification (also below), therefore, to avoid disappointment please ensure you meet the requirements of the role before applying and that you are able to demonstrate these requirements throughout your application form.

If there is a salary range and band displayed on this post the salary is determined in line with the national Agenda for Change Terms and Conditions of Service. Please Note that new entrants to the NHS will normally commence on the first paypoint of the relevant band. If this is not clearly visible on the advert the salary for this role is not Agenda for Change.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

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