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Service Desk Analyst

Posted: 29 Sep 2020 Closes: 29 Oct 2020
Aylesbury, United Kingdom 12.35
Permanent & Full-time NHS_LhpvFwDpjqtu

Service Desk Analyst

Job Reference: J12-35699

Employer: Location: Aylesbury Salary: 12.35

Job title: Service Desk Analyst

Location: 66 High Street, Aylesbury, HP20 1SD with the requirement to travel to and work from any Trust sites as needed

Job reference: 35699

Would you like to be part of a team that has a real supportive and inclusive ethos and sense of community?

If you answered 'yes' to the above, we would love to hear from you!

We have Full Time placement opportunities available for a Service Desk Analyst available at Buckinghamshire Healthcare NHS Trust.

We're looking for knowledgeable and motivated Service Desk Analysts to help us drive up and maintain excellent levels of customer service and satisfaction at a challenging time for our organisation. As well as forming part of the national response to Covid 19, we are in the process of major ICT infrastructure change, including the roll out of Windows 10 and new devices to all staff.

The role includes ensuring that all incoming calls, e-mails and portal-based requests are correctly logged and recorded in the Service Desk Call Logging system; appropriately allocating incident and requests to other teams ensuring clear and unambiguous comments and updates are provided in the Incident/Request. To succeed in these vital roles you will need to be calm, courteous and customer service-focussed in your manner. We're particularly interested in hearing from people with Windows 10 knowledge and experience

Buckinghamshire Healthcare provides acute, community and specialist healthcare services to patients across the county of Buckinghamshire, and neighbouring areas. Overall, the Trust has around 6,000 highly trained, qualified doctors, nurses, midwives, health visitors, therapists, healthcare scientists and other support staff caring for more than half a million patients every year. Our patients are at the heart of everything that we do, and our aim is to provide safe and compassionate care, every time. Our focus is on providing right care, right place, right time, first time and everything we do is aimed at delivering high-quality care when and where our patients need it.

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: -
  • Competitive Pay Rates- work this week, get paid next week!
  • First choice of placements at over 50 NHS Trusts in England
  • Dedicated consultants
  • Flexible working options
  • Free DBS and free training
  • Build holiday allowance
  • Support when you need it - 24/7 365 days
  • Stakeholder pension scheme
Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts do not have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialties, saving the NHS over£70 millioneach year. This money is then reinvested back into the NHS.

Apply

Register today for various flexible working options and long-term placement opportunities.

For more information on the roles or details on how to join NHS Professionals, simply get in touch with the admin and clerical team on 03330 144354.

We look forward to hearing from you soon.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion

Please note that you will be contacted via e-mail throughout the recruitment process, so please check your e-mails regularly.

We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Successful applicants will be contacted after the closing date.

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.

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