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Service Enablement Professional

Posted: 18 May 2022 Closes: 29 May 2022
Birmingham, United Kingdom Competitive with great benefits
Permanent & Full-time BT_181582

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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we've got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you're welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team's deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you'll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This role is key to ensuring Consumers key deliverables are executed as per the Consumer Annual Plan.

The role holder will ensure capabilities critical to the future success of Consumer are prioritised and working with digital teams ensure delivered in line with plan, working in both waterfall and agile environments.

Promoting the freedom for teams to develop solutions in an unconstrained way, whilst ensuring optimised work delivery to a high standard.

You'll have the following responsibilities
  • Responsible for managing the supply and demand decisions across multiple business teams including Voice, hardware, GTM, channel and trading teams
  • Responsible for Budget planning, sizing and resource schedule for WLMS2 Platform and Virtusa (3rd party resource) - Working alongside Digital to provide an agreed budget for each financial year
  • Manage the governance process for opex and capex spend and ensure channel and downstream teams are comfortable with the changes and have appropriate capacity. Resolving any capacity issues or conflicts with senior management, up to and including Director level.
  • Makes and tracks dynamic decisions about demand prioritisation according to business need and capacity which influence Consumer delivery roadmap. Including directly making choices and recommendations on behalf of Consumer at key business planning meetings ensuring the best outcome to protect revenue and regulatory interests
  • Negotiates business priority decisions amongst executive leadership team (Directors) to ensure that strategy is delivered and safeguarded
  • Responsible for post release defect management in conjunction with technical suppliers to ensure critical fixes and all parties informed.

You'll have the following skills & experience
  • Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
  • Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases) either accommodated or smoothed out without materially impacting P&L
  • Strong stakeholder management: Able to have difficult conversations at senior level
  • Excellent negotiation skills: Experience of dealing with both internal & external suppliers
  • Manage conflict across Lines of Business
  • Translate complex messages into straightforward and understandable choices
  • Present options and recommendations to support Exco level activity
  • Extremely high level of numeracy and data analytics
  • High level of understanding of cross business dependencies and Consumer functional knowledge
  • Confident with Agile and Waterfall delivery methodologies


At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:
- Competitive salary
- World-class training and development opportunities
- 25 days' annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you
BT is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive