Service Manager (109535)
Job Title - Service Manager
Salary - Competitive Salary **** plus Veolia benefits *listed below
Grade - 5.3
Location - Veolia, St Albans, AL4 0JY
Hours - Full time, 40 hours per week, Monday to Friday
What you’ll do
We are looking for a Service Manager to manage and coordinate all aspects of the day to day service delivery operation in a safe and legally compliant manner, to maximise productivity and deliver first-class customer service.
You will be working in partnership with Quality, Health, Safety and Environmental team to ensure that QHS remains the number one priority, by working within the guidelines of an Active Risk culture. And will comply with and support all aspects of the QHS ‘Foundation Blocks’, thereby ensuring prompt reporting and resolution, proactive workplace inspections, chairing QHS Meetings, enforcement of site rules and ensuring good housekeeping, and providing a safe and compliant workplace for employees and visitor.
You will be required to assist the business manager to help achieve the depots budgeted profit & loss by monitoring and maximising productivity and efficiency, and by continual improvement in recycling and addressing contaminated containers in conjunction with the sales team and National Accounts.
You will deliver first-class customer service through the operational team by ensuring the service delivery is on time, customer complaints are dealt with in a timely manner, and to the satisfaction of both customer and depot and calls are answered in line with regional
expectations and missed calls are kept to an absolute minimum and <2%.
You will also be responsible for managing and engaging the Service Team
and drivers by role modelling the Veolia values, supporting the Business Manager in
communicating company strategy, vision and goals and completing performance reviews, PDR’s and TLA’s, and providing feedback in line with company policy. You will provide support to internal & external audits including fleet audits, Ensure that all health, safety and environmental regulations and policies are adhered to. And ensure that drivers daily debrief process is adhered to, and all safety concerns and near misses are logged on AVA and closed off within the company’s agreed timescales.
The experience you will need
Educated to A-level standard or equivalent experience
Good IT skills
Good oral and written communication skills
Demonstrable People Management skills and experience in an unionised environment
Good working knowledge of operational vehicles
Strong customer service skills and focus
Hold CPC (Certificate of Professional Competence) in National Road Haulage
IOSH / NEBOSH Certificate
Benefits you will receive within this role are
Eligible for Annual Performance Bonus
Eligible for Company Car or Company Car Allowance
The option to join the Veolia Pension Scheme
Access to Veolia Rewards, benefits and discounts
Free eye testing and money towards glasses if required for work purposes
25 days annual leave + statutory bank holidays
Where you’ll work
The St Albans Commercial Depot is one of the largest in Veolia UK, operating 34 vehicles collecting waste from businesses in the area. The depot employs 45 people across a variety of roles and responsibilities who all work together in a very close-knit way. It is a busy and fast-paced operation with a dynamic team working alongside the operation of a Waste Transfer Station.
We are heavily focussed on delivering an excellent service to thousands of customers and maintaining a high standard of safety and workforce engagement. This environment offers great opportunity to develop skills by learning from experts and progress your career.
*Internal applicants only* our employees are employed under standard terms and conditions and in order to promote fairness, any changes to roles/grades as part of an employment offer we make to existing staff-graded employees will be subject to the acceptance of the standardised terms and conditions. Therefore, please be advised that any new terms and conditions may differ from your current contract if you are staff-graded.
Who is Veolia?
We are the UK leader in Environmental Solutions. We offer services and expertise in waste, water and energy management helping to build a more sustainable future. As a global organisation, our work focuses on delivering simple but innovative solutions to preserving natural resources, reducing pollution and protecting our environment.
We live in a world that needs to take care of its resources, and our mission is to 'Resource the World'. Improving communities and protecting the environment are right at the heart of our business.
It takes more than just words and ambition to achieve this, it takes the daily efforts of thousands of people across the UK to bring it to life. Together our employees make our communities better. They are the resourcers, behind the resources.
Veolia is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief, sexual orientation, or veteran status.