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Shared Services Administrator [Reporting]

Posted: 9 Jun 2021 Closes: 9 Jul 2021
Manchester, United Kingdom GBP 16,500.00 - 22,500.00 per year
Permanent & Full-time -99427745

About Network Rail

Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the people at the centre of everything we do!

Our ambition is to be responsive to passengers and freight users and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We care about people and we're passionate about great service. We believe teamwork is key. For more information about Network Rail click here
Brief Description

Job Purpose

This role is responsible for the administration in the shared service centre, assisting in the delivery of local Key performance indicators and service level agreements within Network Rail Shared Services in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations.

About the role (External)

Key Accountabilities

1. Deliver a right first time administration service within your team.

2. Deliver quality administrative outputs to prevent rework. Deliver the compliance to the administration of internal processes.

3. Consistently apply administration duties within your function.

4. Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within your shared service team.

5. Undertake administrative tasks and certify that the team has adequate support to undertake other duties.

6. Update and maintain information held within the shared service centre, certify that when updating records on databases that the information you are entering is up to date and accurate.

7. Operate within the pre-agreed control framework, demonstrate a control mind set. Continually review the local framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements within shared services. Work with all parties to reduce risk and the cost of control within your team and the wider centre.

8. Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.

9. Support the Network Rail better day every day initiative by highlighting areas of potential improvement at the daily / weekly focus groups.

10. Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery.

Job Skills, Experience and Qualifications


• Exceptional customer focus/engagement

• Proven administrative / analytical skills

• Experience of delivering continuous improvement

• Excellent communication skills


• Occupational knowledge of subject areas

• Working towards or educated to degree level or equivalent

• Processing high volume activity

• ORACLE eBusiness Suite experience

How to apply (External)

Salary: £16,500 - £22,500 per annum

Closing date: 17-Jun-21 - Late applications will not be accepted.

Click 'apply now' to apply.

*This is a 6 month fixed term contact ending October 2021.*

We are an equal opportunity employer and encourage people to work flexibly. We welcome applications from everyone. Click here for more information.

Network Rail Benefits - To find out about what benefits we offer, click here

We are a Disability Confident Leader employer!

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
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