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Sight Loss Adviser (Edinburgh)

Posted: 16 Oct 2020 Closes: 25 Oct 2020
Edinburgh - Hillside Crescent £25,609 per annum
Permanent & Full-time -1200054092

Sight Loss Adviser (Edinburgh)

Job description
The UK Sight Loss Advice Service provides holistic advice to people with sight loss, their friends, family and carers throughout the UK; operating under the Advice Quality Standard (AQS).

An exciting opportunity has arisen for an experienced adviser to join our telephone advice service offering generalist and welfare benefits advice to Blind and Partially Sighted people across the UK.

Based at our Edinburgh Office (Hillside Crescent), blended with home working, you'll be part of a large team working in RNIB and partner sites across the UK. As a Sight Loss Adviser you will handle incoming advice enquiries via telephone and/or online channels, make outgoing calls to customers who have been referred to us via partners and other RNIB services; alongside managing a complex caseload.

It's a challenging and highly rewarding role that will see you providing quality advice to people with sight loss on issues that affect all aspects of their lives: working with both internal and external partners to achieve successful outcomes. The role is exciting and demanding so no two days are ever the same.

Sight Loss Advisers work a 36 hour week (excluding lunch and breaks) between 8am and 8pm on a shift basis over five days, with occasional Saturday shifts 9am until 1pm on a rota basis.

To be considered for this role you must have significant experience of delivering advice on welfare benefits, including carrying out benefits calculations using online tools.Knowledge of the issues affecting people with sight loss and experience of providing advice and information to the general public on the majority of topics outlined in the Job description and person specification, though comprehensive training will be provided. As such you're likely to come from an advice role within the sector or have experience of providing advice in line with quality standards.

If you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our application form, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification). Guidance for completion can be found on each page of the application form

Job Description

Benefits package

Appointment is subject to an Enhanced Criminal Records Check and relevant Barred Lists check, if appropriate.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV's, shortlisting and interviews and selection tests.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.


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