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Solutions Engineer, Whatsapp - EMEA

Posted: 16 Dec 2020 Closes: 15 Jan 2021
London, United Kingdom Competitive
Permanent & Full-time FBK_394072505349307

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary

At Facebook, Solutions Engineers are creative problem solvers who strive to reconcile business challenges using various technologies to create effective business messaging and marketing solutions.Last year, Solutions Engineers contributed hundreds of thousands of lines of code to the Facebook codebase, helping improve its messaging and marketing platforms. Solutions Engineers are Software Engineers with a strong passion for partner interaction and a good sense of business, striving to help businesses create valuable messaging experiences. They contribute to creating delightful experiences for consumers making business messaging more relevant and effectively driving more business results: more sales, better customer experience, reduced costs etc.Our team is looking for high performance full-stack engineers with an entrepreneurial mindset. As a Solutions Engineer, you will lead the messaging industry by building new solutions and enabling partners to realize the full potential of those solutions. You will write production-grade code for Facebook and WhatsApp products in collaboration with product engineering teams.This role will allow you to apply your passion for problem solving and consult clients on creating and executing their business messaging strategy. You would form part of a small client facing engineering team working with Businesses, Messaging and Marketing Partners & Agencies to help integrate Facebook in their products and services.Solutions Engineers embed themselves in the businesses of their partners providing technical consultation on various Facebook technologies related to Messaging, Advertising, Pages, Platform & Mobile. The team sits at the crossroads between various organizations like core engineering, product & marketing helping facilitate communication but also helping bring ideas from the market to life.This niche team has become a critical function at Facebook, not only to ensure the success of our partners on the platform but also to prototype opportunities we identify whilst interacting with clients. Collaborating deeply with clients to solve difficult problems, you will help build solutions to achieve business objectives around business messaging, performance marketing and brand awareness. This is a permanent role based in London.

Required Skills

  • Contribute to the future of business messaging on WhatsApp, in India and around the world.
  • Build new products and improve existing ones in collaboration with Facebook and WhatsApp Product Engineering Teams.
  • Understand our client's business.
  • Identify unique problems and unlock opportunities through bespoke technology solutions.
  • Influence the road map and product development of Facebook's Messaging and Ads solutions to meet our client's business challenges and align with Facebook's business objectives.
  • Coding in a variety of languages, including JavaScript (React), Python, C/C++ and PHP.
  • Deeply understand the Business ecosystem, identify problems and solutions for Businesses.
  • Build technical expertise in Facebook products including WhatsApp Business API, Ads API, Pages, Platform and provide consultative guidance to Businesses and ecosystem.
  • Manage relationships with product teams & decision makers at businesses.
  • Help launch products including supporting Alpha and Beta programs.


Minimum Qualification

  • BA/BS in Computer Science or equivalent degree.
  • 7+ Years of previous experience as a software engineer, solutions architect or partner/sales engineer.
  • Deep understanding of the full web technology stack and/or mobile (TCP/IP, HTTP, HTML, JavaScript, CSS, RESTful API).
  • Excellent communication skills including experience speaking to technical and business audiences.
  • Solid software development skills with experience building software developed in (at least one) Python, PHP, C/C++, Ruby, C# or Java.
  • Proficient in a Unix/Linux environment.
  • Willingness and ability to travel approximately 20% of time.
  • The ideal candidate will have a good understanding of Facebook APIs, ad tech and (business) messaging solutions.

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