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Specialist, Merchant Technical Support

Posted: 14 Jan 2022 Closes: 13 Feb 2022
Paris, France Competitive
Permanent & Full-time -1436916047

We're is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Binance, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

Technical Support Specialist at

is actively looking for a Technical Support Specialist to join our fast-growing global team to offer level 2 support to our partners and merchants. This partner/merchant-facing role will drive our technical relationships and reduce response time in dealing with technical queries.

You will partner closely with our Customer Success Managers and contribute to the ongoing successful and trusted relationships we have with our partners and merchants.

In order to be successful in this role, you will be an expert at prioritisation, have a high level of communication skills and be able to build relationships. The ideal candidate will need to be an independent, highly motivated individual, who is able to go above and beyond when servicing our clients.

About You
    • 2+ years experience in a Technical support role
    • Tech and/or online payments industry preferred
    • Solid analytical and problem solving skills and ability to deliver practical solutions
    • Excellent written and verbal communication skills and ability to build/maintain strong working relationship
    • Excellent ability to self-prioritise and time-box tasks without guidance
    • Fluency in French and English

What You Will Be Doing
    • Act as level 2 specialised technical support providing premium assistance to our live customers
    • Assist customers with any technical issues (e.g. configuration, debugging, documentation, testing) related to their daily use of our solution and coordinate with other teams when deemed necessary
    • Partner with Solutions Engineers to resolve complex technical issues that arise and escalate to Product / Engineering teams when needed
    • Advise management on issues that impact customer satisfaction and provide recommendations for remediation actions
    • Proactively gather feedback from our customers and work on potential areas of improvement
    • Abide by predefined Service Level Agreements


What we stand for

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?


More about

We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive