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Speciality Admin Team Clerk

Posted: 2 Oct 2020 Closes: 1 Nov 2020
Southampton, United Kingdom £18,005 - £19,337 pa pro rata
Temporary NHS_fKJV9MabL4AZ

Speciality Admin Team Clerk

Job Reference: 188-AC2574

Employer: Department: Women & Newborn Location: Princess Anne Hopsital, Southampton Salary: £18,005 - £19,337 pa pro rata

An opportunity has arisen to join our small, friendly and dedicated team within the Princess Anne Hospital as a Speciality admin team clerk within our Outpatient Department on a 12 month secondment/fixed term 30 hours per week contract. The role is varied, interesting and crucial to ensuring an excellent patient experience every step of the way. This demanding role offers the opportunity to develop a range of administrative tasks, communication skills, attention for detail, outstanding customer service skills, a positive, patient-centred flexible approach and multi -tasking skills

ABOUT THE TEAM

The team you will be part of are a valuable part of the patient's journey and are in regular communication with our patients and an asset to our service.

We are looking for 30 hours per week working Tuesday Wednesday Thursday and Friday we would appreciate some flexibility to change days if needed.

The hours required include the shifts below on a rota basis
  • 8am - 4
  • 9am -5pm
  • 10am-6pm
WHAT YOU'LL DO
  • The prepping of relevant information for clinics prior to the patient appointment using our in house electronic systems.
  • The post holder will work with the following outpatient areas and closely with the multi-professional team members:
Princess Anne Outpatients - a busy clinic serving a wide range of services including Breast, Gynaecology and Maternity. Hysteroscopy/Colposcopy/Urodynamic Clinic - dedicated to assessment and investigation of some gynaecological conditions. Minor treatments are performed in an outpatient setting. Liaise with the gynaecological, breast &obstetric consultants and all other administration teams.
  • Regular telephone contact with patients/GP's and other relevant clinical professionals ensuring the patients pathway runs smoothly
  • Booking appointments within a set period of time essential to the patients care.
  • Booking transport and interpreters.
  • Covering reception duties on a busy reception desk which includes the main reception at the Princess Anne Hospital plus G and H level receptions.
  • All other admin duties such as raising patient records/ post and the generic email account.
Using UHS systems including Camis, eCamis, HICCS and Cris

WHAT WE'RE LOOKING FOR

Be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness with good communication skills. Due to the nature of this role a high level of organisation is essential.

We're also looking for you to demonstrate:
  • High standards of accuracy with attention to detail.
  • Ability to communicate over the telephone and in person.
  • Use of IT skills, including Microsoft Office suite
  • The ability to work independently, seeking guidance where necessary.
WHAT WE CAN OFFER YOU
  • Knowing your customer and the importance of customer experience relevant to the role
  • Development of interpersonal skills and communication
  • Personal organisation and developing self
  • Team working
To be eligible for this role you will need GCSE grade A-C in English and Maths (or equivalent) and be committed to your own personal growth, development and study.

As one of the largest acute teaching Trust's in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You'll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

ABOUT OUR TRUST AND SOUTHAMPTON

UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.

ADDITIONAL INFORMATION

Interviews will be held on the 26th October 2020

FOR FURTHER INFORMATION OR TO APPLY

If you're interested in applying for this role, we'd encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you're ready to apply, please follow the link below to complete an application.

For further details / informal visits contact:

Name Caroline Gardiner Job title Customer relationship manager Email address Caroline.gardiner@uhs.nhs.uk Telephone number 023 8120 8088

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
YOUR INFORMATION

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By applying for this post you are agreeing to WPL transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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