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Sr Manager, Operations

Posted: 16 Dec 2020 Closes: 15 Jan 2021
GB, London Competitive
Permanent & Full-time AMZ_1372992


Amazon's Rapid Asset Deployment (RAD) team provides IT/infrastructure solutions in support of Operations, including the launch of new sites, equipment lifecycle asset management, and various network infrastructure programs. The RAD Regional EU Leader has complete responsibility for inbound, outbound, inventory management, manufacturing and assembly operations at a RAD Fulfillment locations. RAD facilities provide critical support to all Amazon locations, Amazon Logistics, ATS, Middle Mile, and Last Mile operations. You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible. One of your focuses will be motivating, mentoring, and coaching your team, while we scale at rapid pace. To achieve this, Regional Leaders are creative problem solvers who are able to dream in immense scale, interpret big data, and deliver meaningful results that keenly drive productivity and efficiency. We expect our leaders to continually identify ways to improve our operations for the benefit of our operational customers. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven fulfillment environment.

Key Responsibilities:
· Lead and supervise a team of managers and associates in outbound/inbound operations and equipment assembly by embodying Amazon's Leadership Principles.
· Be responsible for the overall safety, quality, performance and customer experience.
· Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
· Be accountable for meeting and exceeding operational goals and performance metrics.
· Perform strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.
· Mentor, train and develop teammates for career progression and learning.
· Develop and share best practices for continual improvement.
· Act as the primary information source for the team and for operations within the region, maintaining compliance and consistency, and taking corrective action when needed.
· Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
· Ensure the creation, communication, and maintenance of quality control policies and standard work procedures.
· Ensure process improvement initiatives are identified and implemented using Lean Methodology.
· Build and deliver productivity and production plans by reviewing forecasts, determining productivity requirements, and leading other RAD Operations Managers to balance capacity for labor and volume balance.
· Manage performance objectives and metrics to determine inbound or outbound productivity to achieve customer time, accuracy, and quality expectations
· Partner with other peer managers in the Region to share best practices across sites, programs and customers.
· Take ownership in your work and in your teams


· BS degree in Engineering, Supply Chain, or equivalent related experience
· 7+ years of experience in supply chain, operations, or program management within a fast paced metrics driven environment
· Proven ability to manipulate and analyze complex data sets Strong data analysis, problem solving and project management skills
· Demonstrated experience successfully managing projects
· Demonstrated customer focus and experience releasing products and programs to market
· History of teamwork and willingness to roll up one's sleeves to get the job done
· Demonstrated excellent written and verbal communication skills
· Detail orientation with a demonstrated ability to self-motivate and follow-through on projects


· MBA or MS in Engineering, Operations Research or related field
· Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
· The right candidate thrives in a high energy, highly ambiguous environment where tactical and strategic activities are expected to be driven in parallel
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously
· Excellent interpersonal and collaboration with multiple stakeholders


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