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Sr. Program Manager - Technology and Innovation

Posted: 12 Jan 2021 Closes: 11 Feb 2021
LU, Luxembourg Competitive
Permanent & Full-time 2052803310


Amazon is hiring an experienced and customer-obsessed Program Manager for its Sort Center Operations Technology team. We are looking for an individual who is passionate about working to build best-in-class technology tools for Amazon's operations and customers.

You will manage technology intiatives and tools used by Sort Center Leadership and Operations teams to run efficient operations at scale. You will design new and innvoative features to enable Operations by partnering with In-House Engineering , Data Science , Data Engineering and Research Science teams.

You will also manage technology integration for Tier-1 technical systems through partnerships with Global technology teams. You will influence the global technology roadmaps for critical Operations Products to address needs of EU customers.

The position is based at Amazon's EU Headquarters in Luxembourg.

Responsibilities include:
· Working closely with software engineering , data science , data engineering and research science teams to design and launch new products/ features.
· Work closely with Operations customers and internal stakeholders to identify opportunties and build a roadmap.
· Understand, research, and follow technical trends in the industry and in general. Able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage.
· Partner with global technology teams to design and rollout new tools and features to meet needs of EU customers.
· Provide internal and customer training on how to use the product.
· Answer incoming questions about the product and its capabilities.
· Assess and address technical risks.
· Performing data analytics to influence and drive design decisions
· Overseeing implementation of change with partner teams with a close attention to detail and a thorough audit process
· Inventing solutions to simplify and innovate tech systems and their integration
· Define success criteria for testing and product acceptance.
· Facilitate the creation and maintenance of proper product documentation.


· Bachelor's degree or higher in a technical field (e.g. computer science, engineering)
· Extensive experience of Product/Project Management with technical projects
· Ability to communicate clearly with both business and technical teams across geographies
· Proficiency in SQL, Advanced knowledge of Excel and ability to work with large volumes of data
· Motivated and driven with a strong desire and ability to deliver results despite constraints and challenges
· Ability to work in a fast paced environment with exceptional ownership, strong judgment and quick decision-making skills


· Previous experience in Technology Product Management
· Previous Experience in Operations and Logistics
· Prior Experience in Software Development or Data Science is a bonus
If you need us to make any adjustments throughout the recruitment process due to a disability (including, but not limited to neurodiverse or mental health conditions), or any other health issue please let us know by contacting


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