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Sr. Program Manager (TOM)

Posted: 21 Nov 2020 Closes: 21 Dec 2020
LU, Luxembourg Competitive
Permanent & Full-time -1495962140


EU ATS is a high-powered dynamic team which is shaping the middle-mile trans planning and execution, and developing and applying innovative transportation management concepts to improve and enhance the Amazon Transportation network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time. EU ATS TOM (Transportation Operations Management) team is looking for a Sr. Program Manager with strong delivery record, analytical skills and ability to own and execute strategic and cross-functional yard management programs for EU FCs/SCs.

About the role

TOM team focuses on managing the yard activities in the Fulfillment centers and Sort centers across EU. This team is the interface between Amazon sites and the Supply Chain/Trans organizations. You will be responsible for developing and managing the program management activities and drive new initiatives/projects for TOM team. You will also drive and plan the yard capacity and design activities in existing and new FCs/SCs in Europe. To be successful in this role, you need strong business acumen and analytical skills allowing the data to lead us to a better understanding of how we can improve the yard management processes. Also key is the ability to work collaboratively with cross functional teams to learn Amazon systems, identify the impact, and effectively communicate to various levels of management internal and external to Amazon.

· Plan and manage the yard capacity and trailer pool for all sites in EU
· Independently own the planning, analyzing and maintaining the large scale projects.
· Set and clarify the business requirements and targets with the TOM Operations Managers
· Establish and maintain the operations metrics and communicate them to TOM leadership and Operations Managers through daily/weekly review meetings
· Drive the new initiatives to improve the yard processes to meet and exceed the business requirements
· Document the standard operations processes and take proactive steps to ensure that best practices are shared across all departments and among the network
· Work closely with the Operations Managers and Sr. Operations Managers to build and secure support
· Requires some travel mainly within Europe


· Bachelors' or Master's Degree or 2+ years of Amazon experience
· Significant work experience in a fast-paced environment, ideally in logistics, supply chain, transportation or manufacturing industry
· Strong experience of data mining, business analytics and data-driven decision making skills
· Prior experience with performance metrics, process improvement and lean techniques
· High ability to deal with ambiguity and handle changing priorities, to effectively prioritize, to multitask, and to use good judgment in pressure situations
· Ability to develop creative and scalable solutions independently, and drive them from ideation to successful completion; results oriented; "self-starter"
· Flexible to work a variety of hours as per the business demands
· Strong oral communication and excellent business writing skills - able to communicate effectively with senior management, tech teams, and international stakeholders.
· Fluent in English


· MBA, MS or hands-on experience in Operations and/or Transportation Logistics.
· Experience with lean process, kaizen, six sigma, and process improvement
· Working knowledge of data analytics and experience in SQL, R, or any other programming language
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