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Sr. Program Manager

Posted: 4 Sep 2020 Closes: 4 Oct 2020
UK, London Competitive
Permanent & Full-time AMZ_1257088

DESCRIPTION

Amazon Logistics (AMZL) is undergoing growth at an unprecedented level on a global scale. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but the entire industry.

In order to meet the needs of millions of customers worldwide in an environment where speed is of the essence, we are consistently looking for the next breakthrough or innovation that will disrupt the delivery business and enable a step change in the way millions of customers get their orders.

Amazon Logistics is seeking a Senior Program Manager who will be focused on the solutions targeted to minimize delivery defects and improve delivery speed to Customer in NA. This role will work with other PMs and stakeholders to define requirements, assemble project teams, assign responsibilities, identify appropriate resources, and develop schedules to ensure timely completion of projects.
Successful candidates will need to be able to influence and work with senior leaders across multiple organizations, and demonstrate experience balancing customer research, data analysis, project and stakeholder management, and internal/external communication. You must have sound business judgment and the ability to think strategically about this fast growing business, while being able to execute on tactical details.

Key Responsibilities:
· Collect use cases / requirements, design process solutions, analyze cost/benefit, deliver on-time solutions, and communicate results throughout the organization.
· Work closely with internal stakeholders including field operations, product/tech development teams, and quality teams to implement solutions and meet the defined program standards.
· Prioritize and make trade-off decisions balancing customer experience and business value.
· Own reporting on the state of initiatives, measure improvements and impact of changes, and use data to deep-dive into issues and uncover business-driving trends and patterns.
· Establish mechanisms to audit and perform necessary course corrections where needed to meet business objectives.

BASIC QUALIFICATIONS

Basic qualifications:

· Bachelor's degree or equivalent from an accredited university
· 5+ years of tech program/project management experience, delivering on large scale and cross-functional programs in support of business goals
· 3+ years of experience in supply chain / logistics / transportation industry
· Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
· High attention to detail and proven ability to manage multiple / competing priorities simultaneously
· Able to manage multiple complex projects simultaneously
· Excellent business judgment and a practical, common sense approach to getting things done

PREFERRED QUALIFICATIONS

Preferred Qualifications:

· Experience of implementing large scale of tech products/programs
· Master degree in Science, Engineering, Mathematics, Supply Chain/Operations or similar discipline.
· Leadership role of a team providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
· The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
· The ability to use both formal and informal influencing skills across cross-matrix organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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