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Strategic Change Consultant

Posted: 22 Mar 2021 Closes: 9 Apr 2021
Flexible within England & Wales £27,417 actual per annum
Fixed term & Full time citizens-advice/20210322181136

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Strategic Change team has a 0.6 FTE fixed term opportunity and is looking for a Strategic Change Consultant.  It's our expectation that the role will continue until March 2022.  The role has arisen due to an existing team member moving to part time working.


The role has three key parts: 

1) To safeguard the reputation of the Citizens Advice service by providing interventions to individual or groups of Local Citizens Advice that are timely, focused, time-limited and effective in respect of: a) Developmental Work, b) Major Strategic Change, and c)  Remedial Work

2) To work closely with senior stakeholders across the service to develop and implement project plans to ensure the continuity of high quality services for Citizens Advice clients

3) To provide quality key services to other teams and departments across Citizens Advice to progress priority projects and other national initiatives.

If you would like to speak to someone about the role before submitting your application please contact  Ravinder Chana by emailing

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice

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