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Student Services Advisor

Posted: 31 Mar 2021 Closes: 27 Apr 2021
Deeside, Wales Competitive
Permanent & Full-time CLC_2681

Coleg Cambria
Application Deadline
Tuesday, April 27, 2021
Scale Point From
Business Support 16
Scale Point To
Business Support 19
Job Profile
Job Description and Person Specification

Coleg Cambia: An Introduction

At Coleg Cambria, our aim is to be an exceptional institute of education. Having already achieved an 'Excellent' in our recent Estyn inspection and won a Platinum Corporate Standard Health at Work Award, we feel this is a good start.

We provide a warm welcome to all students and staff to make Coleg Cambria a place you want to be a part of. To ensure our students get the best experience and results they can, we make sure the people employed with us are happy. We nurture a positive work environment, a constantly expanding and improving workforce, and offer the opportunity to challenge yourself. On top of all that we have a wide range of benefits to make sure our employees feel valued, including generous annual leave, a great pension package, discount membership to our on-site gyms, salons, and professional training restaurants.

Our 5 Campuses situated in the stunning North Wales area are constantly expanding and evolving. With strong relationships with multiple companies in the area we help give our students the best start to their careers and help the local economy thrive. Wales has a strong and proud culture we continue to grow these important values by being committed to raising the Welsh language profile. We are very proud of what we have built here and we are now looking for someone to enhance our already exceptional workforce.

Job Summary

Exceeding expectations through education, innovation and inspiration...

Role Title : Student Services Advisor

Location : Deeside

Contract Type : Permanent, Full Time

Salary: £20,408 - £21,611

Here at Coleg Cambria, we have an exciting opportunity for a Student Services Advisor to join the team based on our Deeside site. The main purpose of this role is to deal effectively with all student enquiries, ensuring students receive an efficient and effective service.

In your role as Student Services Advisor, your duties will include maintaining the "one stop shop" for all students, including ensuring transport arrangements are in place by liaising with local LEAs, Arriva and Bus companies. You will also be required to organise transport passes for learners and ensure records are kept up to date. You will also be responsible for maintaining a solid link between Student Services and Learner Voice, ensuring that learners' opinions are listened to.

You will be required to handle all day-to-day learner enquiries and issue appropriate information in response, including face to face, telephone, online chat and email enquiries. You must be prepared to deal with all matters of enquiries including potentially sensitive or stressful scenarios. As a Student Services Advisor you will be the point of contact for providing support to our learners on welfare issues as well as providing assistance and cover at any of the college sites if required.

Essential Requirements
  • GCSE Maths and English Grade C or Above
  • Minimum of Level 2 NVQ in Advice and Guidance
  • Previous demonstrable experience in a busy office environment
  • Able to demonstrate competency with a range of IT packages including Google Drive
  • Great communications skills
  • Able to maintain resilience and professionalism when dealing with people in stressful and sensitive situations.
  • The ability to work as part of a team is also essential for this role, as well as the ability to work under pressure.
Coleg Cambria is committed to raising the profile of the Welsh language.

Welsh language skills are highly desirable for this position.

Coleg Cambria is a 'Disability Confident' Employer.

The promotion of Equality and Diversity is an essential part of the work we do and as part of this, the College is committed to having a diverse staff group.

The safety of children, young people and adults identified as 'vulnerable' is paramount and Coleg Cambria is fully committed to safeguarding and promoting the welfare of these individuals and to the rigorous implementation of Disclosure and Barring Service (DBS) procedures and arrangements. A DBS Disclosure will be requested from the successful candidate being offered the position. Dependent on the role you are applying for if successful, you may also be required to register with the Education Workforce Council.

Please be aware that Coleg Cambria reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Closing date for applications : 27/04/21


Excellent Pension Scheme(s)

Generous Annual Leave Entitlement

On Site Nursery Provision

Discounts on a Range Of College Evening Courses

Access to A Wide Range of E-Learning and Professional Development

Discounted Gym Membership

Excellent Sports and Fitness Facilities

Free Parking on All Sites

Cycle Scheme

Discounted Rates for Hairdressing and Beauty Treatments

Discounted Rates for Restaurants

Coleg Cambria

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