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Switchboard Operator

Posted: 6 Oct 2020 Closes: 4 Nov 2020
Scarborough, United Kingdom £18,005 - £19,337 pro rata
Permanent & Full-time NHS_Amy6qDz5DYO9

Switchboard Operator

Job Reference: 419-2677742-SO-FM

Employer: Department: Estates and Facilities Location: Scarborough Salary: £18,005 - £19,337 pro rata

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Do you share our values? We're looking for applications from people who:
  • care about what they do;
  • respect and value others;
  • listen in order to improve; and
  • always do what they can to be helpful
...to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

'We are looking to recruit bank staff with an enthusiastic, friendly, self- motivated outlook to join our busy team of Operators at Scarborough on a varied shift pattern.

Are you someone who is looking for a role that will fit around your varying commitments? But also interested in working and gaining experience in a busy hospital service.

York Teaching Hospital Facilities Management is looking to recruit staff on 'Bank' contracts, to work as Switchboard Operators at York Hospital. These roles are to support the department during busy periods covering Annual Leave & Absences

The role is predominately operating a busy switchboard which may include some simple admin related tasks. The department is open 24 hours per day, 365 days per year, there will be a variation of hours and shifts available to work including, nights, weekends and bank holidays.

These roles will require the successful candidates to be professional, conscientious, committed, have a good understanding of both written and spoken English and have a 'can do' attitude.

Whilst regular work is not guaranteed, applicants can give as much or as little availability as they like.

As well as offering great flexibility, full paid training, the other benefits of bank work are;-
  • Competitive hourly rate (+ 12.07% in lieu of holidays)
  • Enhanced Pay for unsocial hours worked
  • Fantastic discounts for staff, including local restaurants and shops
Do you share our values? We're looking for applications from people who:

- Care about what they do
- Respect and value others
- Listen in order to improve
- Always do what they can to be helpful

...to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

York Teaching Hospital Facilities Management LLP (YTHFM LLP) provides a full range of estates and facilities services to York Teaching Hospital NHS Foundation Trust, together with project management for capital investments. YTHFM LLP is a partnership between York Teaching Hospital NHS Foundation Trust and Northumbria Healthcare Facilities Management Limited.

New starters will be employed by YTHFM and not directly by the NHS, however, they will enjoy the same terms and conditions as NHS staff covered by Agenda for Change. YTHFM employees have access to the NHS pension scheme.

It's not just the area that's a great draw, as well: as a member of our team, a minimum of 27 days annual leave (on top of Bank Holidays) rising to 33 days after 10 years' service and an award-winning package of staff benefits (see link on the right).

For further information about York Teaching Hospital Facilities Management type ythfm.co.uk in your internet search bar.

For further details / informal visits contact:

NameLiz DavidJob titleSwitchboard and Telecommunications ManagerEmail addressliz.david@ythfm.nhs.ukTelephone number01723 342480

Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

Agile and Flexible Working
We are committed to helping all staff balance their work with other commitments whilst ensuring minimal service impact, and have recently launched our new Agile and Flexible Working policy to support this. We encourage you to speak to the recruiting manager named below to discuss any requirements you may have.

DBS Checks

All new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. The charges are currently £27.20 for a standard check and £44.20 for an enhanced check. The level of check will be determined by the post you are applying for.

Please note that Volunteers, Bank only staff and Apprentices on the National Apprenticeship Minimum Wage will not be charged.

A bit more about us and the surrounding area:

North Yorkshire is a fantastic part of the country. It is home to two national parks, a beautiful coastline, and the city of York; a place which is consistently voted one of the best to live in the UK. It's a great place to be and, as the largest provider of healthcare locally, we're proud to serve 800,000 people.

What next? Explore the documents attached to the advert and be sure to read our 'Our guidance for applicants' before applying. Good luck with your application!

Armed Forces Friendly Employer - We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.

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