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Team leader for Outreach Service (West Mercia & Staffordshire)

Posted: 13 Aug 2019 Closes: 27 Aug 2019
Witness Service Central - West Mercia £24,654
Permanent & Full-time citizens-advice/20190813113101

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


We are looking for someone with an excellent understanding of the voluntary sector and experience in managing volunteers to support our Outreach service.  
The Team Leader (Outreach Services) is responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area. This involves coordinating the work of Outreach Volunteers to meet witness needs.

The role will also support the Team Leaders (Court Services) and Team Leaders (Volunteer Development) in stakeholder engagement with Witness Care Unit in the allocated geographical area.
We are seeking candidates with the ability to develop and motivate volunteers and with experience of building effective relationships and creating partnerships with key organisations and other stakeholders. The role also requires knowledge of lone working policies and safeguarding procedures and will require occasional travel.

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

West Mercia and Staffordshire.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice

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