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Tech Lounge Expert - Onsite Manchester

Posted: 9 Jun 2021 Closes: 10 Jul 2021
London Competitive
Permanent & Full-time PwC_216662WD-int

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

Role Summary

The Tech Lounge Expert will be responsible for providing friendly, hands-on technical support and insightful advice. As well as providing tech solutions, the Tech Lounge service delivers one-on-one, group and virtual learning events. The role is permanently based in the Tech Lounge at PwC Manchester.

The Tech Lounge service is focussed on customer experience for PwC people. We provide a central location for IT engagement, education and innovation.

Essential Criteria

In this role, the successful candidate will;

Deliver a face to face customer centric service to all PwC Partners and staff
Actively participate as part of a team to create an innovative technology focussed environment where customer satisfaction is primary
Take pride in actively delivering a service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless, printing, connectivity, applications
Plan and deliver one-on-one and group training events that are focussed on our customer's use of technology, including, but not limited to, G-Suite, iOS and Microsoft Office
Engage and maintain relationships with project and change management teams on new technology introduction, ensuring the Tech Lounge is prepared to educate customers on the new technology
Adhere to all business policies and standards around security and compliance
Be a friendly knowledgeable resource for customers with regards to technology use, PwC working policies and procedures
Provide candid feedback and suggestions for improvement to the Tech Lounge service.
Establish strong working relationships with customers at all levels
Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
Effectively communicate and share technical information to audiences at all levels of the organisation
Actively participate in building a culture of change and innovation
Work to a shift timetable to cover core hours as this is an onsite role

Requirements

Experience of delivering excellent customer satisfaction
Excellent communication and presenting skills
Technical expertise [Some experience of Windows, Apple Mac or iOS mobile]
High levels of energy and self-motivated and willing to work independently as well as part of a team
Enthusiastic around technology and innovation
Effective problem identification and solutions skills
Strong team player and collaborator
Ability to work out of the Manchester PwC office

Desirable Criteria

Experience in delivering a technical support service
Technical expertise [Windows, Apple Mac, Mobile]
Experience in an education or training role
Proven analytical skills
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive