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Tech Support Engineer-Flexible Contracts

Posted: 8 Jun 2021 Closes: 9 Jul 2021
Belfast Competitive
Permanent & Part-time PwC_212048WD

This role is open specifically for people who are looking to work on a flexible contract.

We know everyone's lives are different and that traditional working patterns may not be quite right for you. Whether you've taken a career break, had time out to support family or are looking to balance your career with another passion of yours, we can offer you a flexible contract to work the pattern that suits you.
  • Part time 3 to 4 days per week

Once you've joined the firm you will have access to training, giving you the opportunity to upskill yourself on our various systems. You'll also benefit from additional support designed to help you integrate into the firm and connect and build relationships with other flexible workers across our network.

We're looking for a committed individual who will play a vital role in ensuring best in class Application Management Services (AMS) to our clients. We are particularly keen to attract people with previous experience of working in an IT Service Operations environment and with global delivery teams.

The role involves working in a close-knit team who are responsible for ensuring the successful delivery and driving continual service improvement across multiple UK and global delivery teams, for a vast number of clients, spanning multiple industries and technologies.

This may include:
  • Proactively managing ITSM processes (Incident Management, Major Incident Management, Problem Management, Change Management, Release Management) ensuring adherence and momentum
  • Driving continual service improvement to maintain and improve the effectiveness of each core ITSM process
  • Generating key KPI metrics and providing analysis, insight and opportunities for improvement to senior management/stakeholders
  • Preparing formal monthly Service Reports for each client including key performance metrics and trending
  • Providing day-to-day management and support to the UK and global delivery teams, identifying risks and issues, to ensure quality and service improvement
  • Supporting the senior management team with ad-hoc requirements
The ideal candidate will have the ability to engage not just on the how, but also on the why with the courage to challenge.

  • ITIL Certification
  • Previous experience working within the IT industry
  • Ability to apply a logical and analytical approach to work
  • Excellent communication and stakeholder management skills
  • Highly analytical and ability to develop solutions to technical problems
  • Excellent organisational skills and experience of using tools such as Service Now
  • Good knowledge of the MS Office and/or GSuite, in particular strong knowledge of Excel and PowerPoint
  • Undergraduate degree (e.g. BA, BSc, BEng)
  • Previous experience of working in a technology or IT Service Operations environment with IT enabled change environment
  • Previous experience managing and leading global delivery teams
  • Other relevant professional qualifications
What's in it for you?

The role will be varied and challenging, providing you with an opportunity to work with a wide variety of high profile clients. We're also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally.

In addition to the client projects and training, our employees are also rewarded with various other benefits offered as part of your employment:
  • Our dedicated internal Careers Service.
  • Competitive salary plus a potential discretionary bonus (performance related)
  • 25 days standard holiday pro rata, with options to increase this through your benefits package
  • A flexible benefits scheme that can be tailored to suit your (and your family's) needs. Provision of a group pension plan with additional funding provided by PwC.
  • Tailored training including automation and performance testing frameworks.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?
The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here:

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
If you would like help and advice about applying for this role please visit the Career Hive

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If you would like help and advice about applying for this role please visit the Career Hive