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Technical professional (2nd level)

Posted: 19 Jan 2022 Closes: 18 Feb 2022
Budapest, Hungary competitive
Permanent & Full-time 611348258

What you'll be doing:

  • Monitoring and troubleshooting events with accountability and responsibility following technology best practices
  • Identification, isolation and resolution for service disruptions affecting customer always focusing on right first time resolution and service restauration
  • Communicate with partners, resolver groups and field engineers providing them information and guidance aiming service restauration.
  • Providing customer support in English, responding to customer requests and contacts.
  • Customer communication and ensure updates about progress of incidents and request to users and managers
  • Ensure quick response to network alerts from monitoring systems, incident assignment and resolver groups engagement.
  • Be proactive and responsive to alerts, events and disruptions aiming to start fault isolation and troubleshooting as soon as possible aiming to resolve them on SLA target time.
  • Acknowledge, update and closure incidents following all steps of incident management according to ITIL best practices aiming to resolve them on SLA target time.
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