Technical Support Partner, Techncial Support
Posted: 16 May 2019 Closes: 20 May 2019
CompanyJohn Lewis & Partners
Duties & Responsibilities
A customer facing role, primarily based within the after-sales area of Electrical Home Technology, resolving customers after-sales queries and delivering a market leading customer experience. To add value to the efficient and profitable running of your department in order to achieve your business and personal objectives, along with those of your team and the branch.
A customer facing technical role in which the Partner operates as a member of a sales and service team to resolve customer queries with their electrical home technology products. The role holder will have an outstanding level of product knowledge and expertise in order to diagnose and troubleshoot product related issues. An ambassador for the John Lewis brand who is focused on delivering a consistently exemplary customer experience. The role holder will be required to undertake a variety of different tasks and must have high levels of stamina to be successful during busy periods. To accurately adhere to the business systems and processes to minimise loss and protect profitability. This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year probity. We request that candidates only apply for this position if you can fully commit to the advertised working hours, or we will be unable to proceed with your application. Please note we reserve the right to close the vacancy early in light of a large response.