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Training Assistant

Posted: 13 Nov 2020 Closes: 20 Dec 2020
Milton Keynes, United Kingdom GBP 22,000.00 - 24,000.00
Fixed term & Part time NWR_IRC2196039

About Network Rail

We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here.

Brief Description

To provide support to the Professional Development & Customer Consultant in providing a training delivery service to the relevant customer group e.g. Infrastructure Projects, Route Services and Corporate Functions.

The successful candidate will need to have knowledge and experience of using Excel and databases previously. This role is part time, 21 hours a week, Monday - Wednesday.

About the role (External)

Key Accountabilities

1. Assist the Professional Development & Customer Consultant with securing accurate training demand aligned to customer targets and objectives.

2. Maintain relationships with customers and stakeholders, and monitor whether Network Rail Training is fully responsive for the delivery of training.

3. Assist with the development of the training delivery plan to meet customer requirements whilst maximising the effective utilisation of the resources available.

4. Assist the Professional Development & Customer Consultant with performance improvement initiatives and impact measurement.

5. Assist with the effective monitoring and reporting of demand and efficient planning and forecasting for the customer group.

6. Assist with the reporting and communication strategies that deliver business intelligence to the customer to maximise staff competence.

7. Actively contribute into the Network Training business planning process to secure relevant budget for required customer defined activities.

8. Act as deputy for Professional Development & Customer Consultant.

Job Skills, Experience and Qualifications


• Excellent interpersonal and communication skills

• Ability to influence others (negotiation skills, presentation skills, building partnerships & relationships)

• Strong customer focus

• Knowledge of business planning, commercial and financial management processes and techniques.

• Knowledge of Learning and Development


• Knowledge of Operating railway (not essential)

How to apply (External)

Salary: £22,000-£24,000

Closing date: 20-Nov-2020. Late applications will not be accepted.

Click 'apply now' to apply.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information

Want to find out about what benefits we offer? click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Network Rail

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