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Transfer Agency Oversight & Operational Officer

Posted: 17 Jan 2022 Closes: 16 Feb 2022
Luxembourg, Luxembourg, LU Competitive
Permanent & Full-time INV_30381

Transfer Agency Oversight & Operations Officer

Full-time with flexibility

As one of the world's leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. Our culture of collaboration and inclusion makes Invesco a great place to work and reflects the broad diversity of thought across our organisation. At Invesco, we offer work experiences that will inspire and challenge you.

Your Team

The Transfer Agent is a critical component for any Asset Manager. Key responsibilities include managing the 'register' of clients and the investments they hold. In addition, TA provides client services and performs transaction processing. Invesco outsource much of this function to trusted third party partners. Although many of the services are completed by third parties, Invesco maintains the responsibility of ensuring a superior investment experience is delivered for our clients. This is achieved through partnership, governance and oversight.

The EMEA TA Team is a sub-department of Investment Services and is split across three sites Henley-on-Thames, Dublin and Luxembourg. Functions within EMEA TA include: Operations and Oversight; Client Assets ; Anti-Money Laundering; TA Projects

These teams are responsible for overseeing the quality and timeliness of services and projects delivered by the third-party providers. The teams also complete various TA operational activities under Invesco's remit. The completion of all these activities is closely run within agreed procedures, timelines and regulatory requirements.

Your Role

In this role you support the delivery of outstanding EMEA Transfer Agency (TA) servicing through:

Being responsible for the quality and timeliness of TPAs to ensure that they are performing to the agreed targets (SLAs and KPIs), and are offering excellent client service to our Distribution Partners and their clients.
Completing the various TA operational activities under Invesco's remit ensuring they are completed within procedures, timelines and regulatory requirements.
Overseeing and supporting the activities completed by internal TA delegates.

You will be also responsible for:
  • Acting as point of contact between Invesco Luxembourg and TPAs/ internal delegates for any technical or BAU issues, sign off authorisation and query resolution. Ensuring activities are clearly recorded and documented to a high standard.
  • Completing the day to day operational activities under TA Oversight & Operations remit. Ensure all activities are completed to the required standard within agreed timescales, adhering to regulatory and procedural guidelines. Ensuring relevant procedures are in place and maintained.
  • Supervising the overall performance against targets, standards and timelines and ensure remedial action or escalation is taken as required.
  • Building an open and effective communication channel with TPAs and our internal business partners/ delegates to ensure that TPAs can meet both Invesco's business needs and continue to deliver excellent client service.
  • Working with TPAs, service providers, internal partners & local offices to ensure excellent service is maintained.
  • Participating in Service Review meetings to ensure regulatory breaches, SLA breaches and service quality issues are mediated, addressed and resolved.
  • Providing support or an issue route when necessary to handle and resolve any queries received from TPAs and our internal business partners. Bringing up to functional management or Luxembourg Conducting Officer, as required.
  • Providing support, local input to and (where required) sign off to TPAs and internal delegates/ partners to support Invesco projects for product developments, regulatory change and business requirement changes.
  • Ensuring that all Luxembourg regulatory returns and/or statistics are completed and submitted within the approved timescales. Produce and disseminate reporting as required.

The skills and experience you'll bring

You will have:
  • Good experience in Transfer Agency
  • Experience of supervising systems, processes and service standards and knowledge of UCITS, SICAF and QIF/FCP Regulations is an advantage
  • Overall knowledge of TA organisation and how different departments interact
  • Relevant business/professional qualifications or equivalent 3rd level education
  • Strong customer focus
You are able to:
  • Build positive relationships with varying levels and external clients
  • Communicate and influence efficient at all levels
  • Have an excellent attention to detail, while appreciating the bigger picture
  • Interact self-motivated, organised and flexible to new insight
  • Act under pressure with strong problem solver and issue resolution skills
  • Organise yourself and to prioritise your own workload
  • Ensure client's needs are met in a time manner and with a strong customer focus
  • Bring up issues when appropriate

Our commitment to you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. As part of Invesco's commitment to ensuring our teams have the broad range of experiences and backgrounds required to promote diversity of thought, and to maintaining a positive, engaging work environment, we champion flexible working.

Please feel free to discuss flexible working options with us.

The Good Stuff

Joining Invesco is just the start. We focus on nurturing internal talent, offering a variety of tools to support your career advancement, including ongoing learning and development and internal career opportunities.

We have an outstanding benefits package, which includes:
  • Competitive salary and bonus
  • Company-provided healthcare
  • 31 days' annual leave + bank holidays
  • Generous pension provisions
  • Income protection
  • Health and wellness benefits
  • Volunteering days
  • Enhanced parental leave
  • Life insurance
Our Commitment to the Community, the Environment and Responsible Investing

We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about and are offered two days' volunteering leave annually.

We are committed to adopting and implementing responsible investment principles and practices that uphold our fiduciary responsibility to our clients, as well as being good stewards of the environment.

Invesco is committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.

Join Us

We're driven by a passion to exceed. Our people are our greatest asset and we take pride in supporting our colleagues both personally and professionally. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, we invite you to explore your potential with us.

People with disabilities who need a reasonable accommodation to apply for employment with Invesco may request this by sending an e-mail to EMEA-Talent Please include your name, the job you are interested in, and the type of accommodation you are requesting.

Recruitment Agencies: Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly.
Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.
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