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User Researcher - Fixed term until May 2020

Posted: 10 Sep 2019 Closes: 24 Sep 2019
London £37,518 plus £3,520 London Allowance
Fixed term & Full time citizens-advice/20190910122036

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


We’re looking for an experienced User Researcher to join a collaborative, multidisciplinary team. You’ll work to understand how to best provide digital tools to meet the needs of internal audiences across our service. 

We’re looking for someone who can apply research learnings and methodologies to content and products in a fast-paced, iterative environment.

In the last year alone, Citizens Advice helped 2.7 million people through a network of 2,700 locations and there were 43 million visits to our advice website. In our 80th year, as embark on our next strategy, you will play an important part in ensuring the organisation can innovate and deliver the best tools for our staff and volunteers.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Citizens Advice

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