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User Researcher

Posted: 24 Jul 2020 Closes: 10 Aug 2020
Birkenhead, Croydon, Coventry, Durham, Weymouth, Gloucester, Kingston upon Hull, Leicester, Nottingham, Peterborough, Plymouth, Preston, Swansea, Telford £33,175
Flexible hm-land-registry/20200724145830

It is an exciting time for HM Land Registry (HMLR) as we continue on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. 

We are now looking for User Researchers to join our Digital, Data and Technology team to help us to achieve this.


Job description

As a User Researcher you will design, plan and carry out research to support and inform HM Land Registry digital services. Your job will involve collecting insights about the needs and experiences of public digital service users to help your team understand the people who use the services we provide and so to build better government services. 

You will ensure that the voice of the user is listened to, acting as the user’s advocate in design decisions. You will also identify and analyse existing secondary insights and share results and findings across HM Land Registry to help improve the wider customer experience.

Responsibilities

To be successful in this role, you will have experience of user research methods, understand when to use and apply these methods and when to involve your team. You have the ability to analyse problems, using appropriate data and methods and can clearly explain and present your findings with colleagues across the organisation. Working collaboratively with designers and developers to push forward research into action is a key part of the role. 

In addition, you have an understanding of the social and technological context for government services and can align user research activities to help the team understand changing user behaviour.  

The Digital, Data and Technology Directorate is the in-house IT division for HMLR. We are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take our major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services. 

Five Things you didn’t know about working for DDaT 

Due to Covid-19, the role will initially be home based so an induction and training will be carried out remotely, with full support from the team. You will then be based at one of our 14 offices. 

Our Business Strategy for 2017-2022 sets out our aims of: 
• brilliant at the basics; 
• a comprehensive Land Register; 
• world-leading through Digital Street – our ground-breaking research and development project exploring how land registration might work in 2030; 
• opening our data; 
• expert people; and 
• financially strong. 

HMLR Blog

Behaviours

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace
  • Working Together

Benefits

HM Land Registry offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working – exactly what you would expect from a progressive employer. 

HM Land Registry is a great place to work, where difference is celebrated. 

We’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. 

Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan. Our current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities, women and ethnic minority colleagues. 

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

To apply, please copy and paste your CV into the online application form to include your Qualifications and work history. The Personal Statement section in no more than 1250 words should be used to provide details of how you meet the following essential experience listed below (see Job Description): 

• Research skills 
• Objectivity and critical thinking 
• Inclusive research 
• Digital perspective 
• Analysis and synthesis 

The final stage will consist of a blended interview and scenario exercise which will be conducted as a video interview, week commencing Monday 17 or 24 August 2020. 

The blended interview will test the technical skills, experience and behaviours listed in the attached job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. 

The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

https://www.gov.uk/government/publications/success-profiles 

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. 

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date. 

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. 

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. 

If you would like further information about the use of your personal data, please click on the link below: 

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.



 

HM Land Registry

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