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UTC DoS Programme Manager

Posted: 5 Oct 2020 Closes: 3 Nov 2020
Skipton House/Quarry House, United Kingdom £45,753 - £51,668 per annum
Temporary NHS_kSVFGlZqCRt1

UTC DoS Programme Manager

Job Reference: 990-1-EI3343-CE

Employer: Location: Skipton House/Quarry House Salary: £45,753 - £51,668 per annum

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have an 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

The Urgent and Emergency Care (UEC) transformation programme brings together all the ongoing UEC work across ALBs and the wider system into a coherent strategy to drive UEC transformation and ED performance improvement. We are delivering transformation at all points of the pathway for UEC, to ensure that it is clear where patients can access services that best meet their urgent care needs.

The DoS is a critical element of IUC Delivery. It is integrated with the Clinical Decision Support Software (CDSS) used by all NHS 111 Providers and some Ambulance Services and can also be searched as a standalone directory. It contains details of services which are open and have capacity to meet a patient's clinical needs at the time of a call, can be updated in real-time, and can facilitate secure information transfer of a patient's details to a referring service.

The Urgent Treatment Programmes Team is responsible for leading on the development of and processes to implement specific workstreams within the overall Urgent and Emergency Care transformation programme, chiefly the development and roll out of the Urgent Treatment Centre model working in close alignment with other teams to enable a seamless and integrated approach to urgent care. As part of this the team is working closely with, regional teams and other partners to design and then provide the tools, guidance and support that will enable commissioners and providers to work together to deliver transformational change

Expectation to assist the National DoS Lead in contributing detailed knowledge and understanding of complex NHS business processes into the design and planning process, to ensure that the DoS design is fit for purpose and meets the needs and requirements of the wider Health and Social Care system, including the work of the Urgent and Emergency Care Review.

The post holder will be responsible for supporting the co-ordination and oversight of the day to day operation of the DoS, ensuring that any requirements and developments for the future suggested by each local area are collated, assessed, and discussed with the NHS Digital team.

They will be responsible for engaging with regional and local DoS leads and teams to ensure the quality and accuracy of the DoS.

The post holder will be responsible for improving the awareness of DoS by health organisations, so that its function is understood and known throughout the health community

The post holder will contribute to the development and operational requirements in the National DoS and Urgent Treatment Centre programmes.

The post holder will liaise with the DoS supplier organisation (i.e. NHS Digital) regarding the delivery of the DoS and any incidents that arise.

The post holder will help to coordinate between NHS Digital, system suppliers and NHS 111 providers to achieve the IUC Delivery programme objectives in relation to DoS and utilisation of Urgent Treatment Centres.

As a National Directory of Services Programme Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across IUC in England to improve the quality of the NHS Directory of Services and the information contained within it.

This position is a Fixed Term Contract until 31 March 2021. It is a Fixed Term Contract because Programme funding is only available until the 31 March 2021.

For further details / informal visits contact:

Name: David Murphy

Job title: National Directory of Services (DoS) Programme Lead

Email address:

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

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