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WMS Implementation Operations Manager - 9 month FTC

Posted: 2 Aug 2021 Closes: 1 Sep 2021
London, England, United Kingdom Competitive
Sub-contractors MTF_96C4FEF408


Please Note: This role will be based in our warehouse in North West London

At MATCHESFASHION we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalise on our unique combination of technical savviness and global innovation mixed with curated content.


We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in MATCHESFASHION, fueling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally.

We have a global website, mobile apps, retail stores, private shopping, VIP events and 24/7 customer care and MyStylist teams. We have offices in the UK and Hong Kong. In London, our head office is based in The Shard, our brand-new creative hub is in Here East and last year we launched No.5 Carlos Place, a completely new retail concept combining digital and physical interaction.

We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.

ROLE: To support our logistics roadmap, we have a fantastic opportunity for a fixed term contract Operations Manager to lead activities within the warehouse and wider business workstreams in the Warehouse Management System (WMS) and automation project. Working in collaboration with the Project Manager and reporting to the Logistics Director (project sponsor), the role requires a hands-on candidate with excellent stakeholder management skills to involve all teams who will work with the new system and ensure requirements are captured and put in place, whilst managing the timelines and budget of the project.

  • Lead the Logistics and Operations workstreams for WMS project for a successful transition to BlueYonder WMS;
  • Provide weekly progress updates and represent operations in the monthly steering committee and exec update;
  • Managing the departments within the project workstream to deliver on time and in budget;
  • Co-ordinate the transition and go-live of new system, working closely with Logistics teams;
  • Reviewing cost reporting and validation to ensure delivered within budget;
  • Developing business cases for any change requests;
  • Working closely with Logistics Operations teams to ensure a successful handover;
  • Develop and maintain a strong working relationship with internal stakeholders (e.g. Warehouse, Technology, B&M, Finance, Stores, Studio, Compliance, Quality, Finance, etc.)
  • Champion a continuous improvement culture, balancing new ideas and better ways of working with timelines to ensure best system delivered for business by February 2022;
  • Mentor the internal and 3PL DC Logistics teams to upskill team members and make them self-sufficient on WMS processes and future change control.


  • Able to demonstrate experience in warehouse logistics and system implementations, preferably with BlueYonder, RedPrairie, JDA;
  • Passionate about on time delivery and successful implementation to protect customer service;
  • Have excellent attention to detail and be quick to act with a proactive and logical approach to problem solving and correct action plans;
  • Experienced in business requirements gathering and best practice project implementation;
  • Highly analytical and capable of providing fast and accurate information, relevant to the audience;
  • Able to lead different departments across the business to achieve a common goal and timeline;
  • Demonstrate high levels of judgment in knowing where and how best to escalate issues to internal stakeholders and where to manage independently;
  • Effective in communication with suppliers and internal stakeholders (verbal and written), explaining complex issues and processes in a clear, concise and measured manner;
  • Able to switch seamlessly between tasks and adapt quickly to new conditions, strategies or role requirements;
  • Demonstrate experience of working in a dynamic operational environment individually and as part of a professional, high performing team;
  • Able to maintain performance under pressure;
  • Be confident, disciplined and tenacious;
  • Supply Chain experience in a retail fashion ecommerce environment is desired but not essential;
  • All applicants must hold the right to work in the UK.
  • Able to commute to our warehouse in NW London.

Diversity and Inclusion is a priority for MATCHESFASHION - we delight customers around the world and so it's important that our team represents our customers.

We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable.

We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
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