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Executive Support Specialist-1

Mumbai, Maharashtra, India
Closing date
10 Dec 2023

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Job Details

Title: IT Executive Services Analyst

Location: Mumbai HO

Business Context and Main Purpose of the Job

Within the Organisation we have approx.250 high level Executive users globally who are our Senior Executives within the organisation who, along with their PA, are provided with IT Executive support to ensure they can work effectively always.

Most the Executives are based in Europe, specifically in our Corporate Centre site at 100 Victoria Embankment (100ve), and this role will be a part of team providing the support at this site.

This role is the single face of IT in Unilever for the Exec's and PA's in 100ve and the role requires us to ensure we provide an excellent service which will include the following -
  • Setup of new VIP users' laptops/smartphone/tablet
  • Resolving any issues for Exec's that may arise affecting their day-day work
  • Providing pre-meeting support & support during offsite or in-house meetings
  • Managing the assets assigned to VIPs
  • Supporting Exec's pro-actively with advice on changes to the technology they use and the impact,
  • Providing 1-1 training/guidance sessions where needed
  • Advice on hardware choices
  • Occasional travel to support Off-site events
  • Shifts on a rotational basis (0800-1600/0900-1700/1000-1800)
  • On call Weekend support (around 10 weekends a year)
A key aspect of this role is developing effective relationships with Exec's and their PA's on site & with colleagues within the Global IT service lines who manage the service overall

Main Accountabilities

Core activities
  • Provide Exec's and their PA's advice on the technology they use and any changes that occur which will enable them to improve their effectiveness
  • Resolve issues, whether Hardware related or Software, to ensure the VIP or PA are up and running quickly with minimal disruption
  • Build new Laptop's for VIP/PA providing guidance on choice of Hardware and training on how to use it effectively
  • Provide meeting room support ensuring technology is working as designed and set up in advance to avoid any disruption
What is required in completing the activities
  • Review workload with team and ensure appropriate support given to key issues that require priority focus. This could be either support issues or providing training/guidance
  • Deal with daily requests and re-prioritize workload using own initiative highlighting key issues to the IT Executive Services Manager
  • Deliver 1-1 training to VIP's and PA's on new technology changes that will impact and change the ways of working
  • Provide out of hours support and weekend cover via rota system
  • Provide input into the Data repository of key issues affecting Exec's and changes to the profile/IT set up
Key Skills and Competencies needed
  • Is passionate about delivering great Customer Service
  • Has a highly organised workstyle & can prioritise issues to ensure the many demands are all followed up in a timely manner
  • Has very good people skills to be able to develop relationships with customers
  • Works well under pressure
  • Is confident working without direct supervision
  • Is a strong team player
  • Has excellent communication skills and can explain technical issues in plain English
  • Has demonstrable IT experience within a similar industry and similar application landscape. Technical skills required include; workstation build & support, Windows 10, Apple Mac (Jamf), MS Office, Skype for Business, MS Teams, Yammer, Apple iOS, Android, basic network skills, Exchange, VPN,
  • Has a passion for technology and understanding changes that are happening externally that could influence the way we work
  • Proposes continuous improvement recommendations & can implement these with the relevant teams in the organisation
Direct Reports


Key Interfaces
  • Executive Service Customers
  • IT Service Operation Teams
  • IT colleagues within the wider team
  • Executive IT Specialists outside of Corporate Centre



Montage of different people doing different jobs

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts. The personal contribution you make means you feel good about what you do and proud that you have a career with a higher purpose. Be empowered to make a positive impact, by bringing your purpose into action.

Be a force for good. Unleash your curiosity and pioneering spirit to make our business win and grow. Use your confidence to challenge the status quo for the better, while you learn, grow and make a positive impact

"Diversity & Inclusion is one of the things that we want Unilever to be famous for.

This means making sure our business is fair, attracting and retaining

the very best talent and helping them unlock their full potential."

Alan Jope, Chief Executive Officer

Dove, Lipton, Ben & Jerry’s, Magnum, Lynx, Knorr, Surf. Our world-famous brands are totally different – and as people, so are we. Be surrounded by individually different but like-minded people who share your values, commitment and desire to start or pursue a career across different cultures and levels of seniority where you do good things every day. Bring your real self to work, here we combine our differences to achieve greater things.

Develop into your best self. Get inspired by leaders and peers and create life-shaping experiences for yourself. Unilever offers an inspirational working environment where you will be mentored and nurtured by bright minds and purpose-led leaders. Use your skills and knowledge, and the tools we provide you to experience all that Unilever can offer across brands and around the world. You have the ability to craft a flexible – and global – career.

Our policies & flexible working

At Unilever, we have a range of market-leading, family-friendly and flexible working policies, which enable our employees to balance their day-to-day responsibilities.

These policies and practices include:

  • Agile working, which gives employees the possibility to work remotely and flex their own hours, whilst ensuring business needs are met.
  • Flexible working arrangements including, but not limited to, part-time and job share opportunities.
  • Enhanced leave policies - all employees taking maternity or shared parental leave have up to 16 weeks’ paid leave and some eligible employees can have up to 39 weeks’ paid leave. In addition, our Maternity & Paternity Services portal provides online resources to support employees at all stages of parenthood, as well as tailored guidance for line managers.
  • Practical support including, nursery benefits and back-up care for parents and carers.
  • A constant focus on wellbeing for employees, including regular health checks, mental health support and our Employee Assistance Programme.

Mentoring & training

We have a strong culture of mentoring, training and learning across the organisation, with a range of resources and initiatives available:

  • Mentoring and coaching
  • Leadership and general business skills training, including unconscious bias
  • Learning for all, via access to internal and external resources
  • Workshops which support personal and team development.

Our ambition: unlocking talent through disability inclusion

The World Health Organization estimates that there are one billion people in the world currently living with a disability. That’s about 15% of the global population, or 1 in 7 of us. And the statistics suggest that people living with disabilities are among the most marginalised populations in the world in terms of employment and educational opportunity.

Removing the barriers facing people living with disability is a priority for our business. It isn’t just the right thing to do – we believe that creating equality of opportunity will unlock a huge pool of talent. It also gets to the heart of the ambition to ‘leave no one behind’ – and could contribute to the five Sustainable Development Goals which explicitly reference disability and to the wider sustainable development agenda.

In 2018, we set ourselves global commitments to achieve by 2025:

  • to be the number one employer of choice for people with disabilities, and
  • to increase the number of employees with disabilities to 5% of our total workforce.

These are ambitious targets. They involve transforming the way we recruit and train our people. And they mean adapting both the way we work and our workplaces, so that we can support people with disabilities to reach their full potential.

"We cannot be an inclusive organisation unless we ensure that we have created the conditions

and the culture for people with a disability to thrive."

Leena Nair, our Chief HR Officer

We are keen to find out about your talent, and offer the support you need. 

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