HR Advisor

Package Description and Job Description

Band: B

Contract type: 1 x 6 month Attachment / Fixed Term Contract

1x 10 Month Attachment / Fixed Term Contract

Location: Base is Birmingham. This is a hybrid role and the successful candidate will be expected to work in the Birmingham office a minimum of two days per week.

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits - We offer a competitive salary package, a flexible 35-hour working week for worklife balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more

BBC Is looking for an HR Advisor to deliver administrative and advisory services and processing activity to the BBC workforce including providing information, managing data and completing process delivery. Further, the role advises the workforce based on information received and knowledge of policy and process; understands issues and problems and manages them accordingly.

Main Responsibilities

•To provide requests / query resolution service to employees, following processes, in line with defined Service Level Agreements (SLAs)

•To problem solve queries and issues with requests, offering resolution and/or escalating queries to the relevant team/ 3rd party within the Service Centre or relevant Specialist Team

•To understand and gain insight into customer concerns and problems by questioning, exploring issues and reviewing data

•Able to use People systems, entering data into relevant systems and ensuring data quality

•To produce analysis and recommendations through data from relevant systems in order to answer queries

•To accurately maintain data and personnel files, ensuring confidentiality

•To provide answers with self-assurance based on data and understanding of policy and process

•To work, where required, to provide assistance to projects

•To work as part of a team, and collaborate across the Shared Service Centre and HR organisation

•To contribute to a culture of service excellence and support continuous improvement.

Knowledge, Skills, Training & Experience

Essential

•Basic computing and telephony skills

•Basic level of HR process knowledge is essential / may demonstrate proficiency in an area of HR specialism e.g. reward, recruitment

•Relevant law for own role (or where to access legal information if required)

•Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent

•Effective administrative skills

•Self-assured in the use of data and data problem solving skills

•Uses standard procedures and common sense to solve problems

•Understands how to handle, resolve and escalate enquiries; passes on information promptly

•Understands how to work effectively in a team to deliver

•A flexible, willing and pragmatic approach to providing assistance within the wider operational environment

•Excellent interpersonal and communication skills, both written and verbal; Assured in dealing with the full range of business users, via multiple communication channels

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants.

Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here