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Support Services Team Leader

Employer
BAE Systems
Location
Riyadh, Saudi Arabia
Salary
Competitive
Closing date
7 Dec 2023

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Job Details

Support Services Team Leader

Salary: Competitive

Grade: 5

Location: Riyadh, Saudi Arabia

JOB PURPOSE

BAE Systems is the UK Government's nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons.

BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.

The Team Leader Support Services works as the lead professional within the employee support services team to both manage and deliver a range of service activities to customers at the respective location.

The role assists in policy interpretation, advice and guidance and will work closely with colleagues to maintain very high levels of customer service and satisfaction and to ensure highly responsive and pro-active and repeatable customer experiences.

JOB ACCOUNTABILITIES
  • The role is responsible for the delivery of deployed service policies and procedures, predominantly those services required for expatriates and their sponsored dependants along with the associated complexities. Full details are as described in the published employee services menu including, but is not limited to, travel, education, expatriate transport, fleet services, expatriate induction and onboarding, residents' management, accommodation allocation & waiting lists, residency standards, expatriate health insurance, warehousing, brokering & KSA Government & visa services, VIP airport services, Incident Management Team & Duty Officer as well as a range of other associated expatriate life-cycle support services.
  • The support provided by the Team Leader Support Services will help support performance optimisation in respective business areas. This requires an honest and open approach in recognising issues and working closely with key stakeholders and or customers to develop and implement necessary solutions and to reflect best practice in the delivery of services solutions.
  • The Team Leader Support Services may be required to contribute to the development of policy and process and in the improvement of service processes for their defined area of responsibility and to ensure effective capture within the BMS environment.
  • The role may also be called upon to assist in the management of outsourced external contractors and assist in the development of KPI's and SLA's of those contractors.
  • The role may also participate in co-ordinating services reporting/data requirements for respective business areas, provide appropriate support for data and analysis of BU metrics as required and assist develop management reports.
  • This role is typically delivered by individual contributors but will also carry full supervisory responsibilities including PDR reporting and other associated people management tasks.
  • The role may be required to deputise during the absence of the Support Services Manager in all matters
  • The Team Leader Support Services can be called upon to deliver tasks and activities commensurate with their necessary skill set.
RECRUITMENT SPECIFICATION
  • The role would typically require a college level qualification in Business Administration or related discipline.
  • Extensive proven employee support services experience in a mid-size organization preferably in the aviation/defence industry.
  • Will possess a good level of both written and verbal English Language communication with an ability to produce and present detailed information to direct report and seniors.
  • Has a good understanding of employee support services concepts and procedures within own technical/subject area and a basic knowledge in other employee Support Services areas.
  • The role typically requires an extensive amount of practical knowledge gained through experience and other such development opportunities. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The skills and knowledge level can be equivalent to a specialised level within a skilled trade, but are generally non-theoretical skills.
  • The role requires a basic understanding of their own employee support services area and how it interacts with others within the business services function.
  • The role has a requirement to provide leadership and guidance to others in the workplace to include, allocating and checking of work, playing a mentoring role, co-ordinating tasks for the team and checking on the completion and quality of their work.
  • The role requires ability to make judgements based on practice and previous experience. This necessitates the ability to assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
  • The role has an impact on the business by influencing decisions through advice, support or facilitating services to others.
  • The impact of the jobholder is that their own team and other teams whose work activities are closely related. The performance and reputation of the teams will be directly affected by the performance of the individual.
EXPATRIATE EMPLOYEE BENEFITS

In return for the required high levels of commitment and hard work you will receive a competitive salary, rent free accommodation and access to free recreation facilities, all available within Company secured accommodation. In addition, a generous leave and travel allowance makes this an opportunity not to be missed.

On successfully securing a role your appointment to Saudi Arabia will initially be on single status. On commencement of employment in Saudi Arabia you will have the opportunity to apply to have your family join you in the future. A full health care scheme is provided within Saudi Arabia.

BAE Systems

At BAE Systems, we provide some of the world's most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of 89,600 people in more than 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals.

Company

Welcome to making the future more secure for everyone

At the core of BAE Systems is an overarching purpose – we play our part in protecting what matters; making the future more secure for everyone by creating bold, pioneering security products and services that can change the world we live in.

That’s what binds our diverse minds and talent together.

To continue to do this, we must always look to the future; finding new ways and new ideas to advance. Championing better ways of doing things, striving for excellence in everything we do, being more efficient and sustainable.

Putting our people front and centre is key, enabling them to achieve their best in an inclusive environment where everyone can make a difference.

We embrace the opportunity that working at BAE Systems brings, providing a platform for everyone to have a varied and fulfilling career that is yours for the taking.

Join us in the next phase of our story as we look to the future and work together - for a brighter, better and more secure tomorrow.

About us

At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of 90,500 people in more than 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

Our values

Who we are and who we want to be

At BAE Systems everything we do is steered by three core values: Trusted, Innovative, and Bold.

We all have a part to play in fulfilling our purpose and our values guide us towards that.

They reflect who we are and who we aspire to be. They bind and connect our diverse minds. They guide our decisions and influence our culture.

Together each one of us is committed to living these values, every day.

Values

Experienced Professionals

Welcome to finding your unique place. At BAE Systems we all have different skills, but we’re united by our purpose. Whether it’s engineering or technology, project management or manufacturing, you’ll be helping our customers protect what really matters.

Our areas of work

  • Manufacturing and operations - A powerful blend of advanced technology and lean manufacturing means we’re leading the industry and the digital revolution.
  • Engineering - Our engineers are redefining global defence. From concept to completion, they innovate cutting-edge products and services across the land, air, and sea.
  • Project management - Projects don’t come more challenging, innovative, and critical than ours. These specialist teams are trusted to deliver complex programmes that really matter.
  • Information technology - Digital is our future, and our IT teams are at the heart of it. Developing, implementing, and supporting the cutting-edge systems that keep the world safe and our business evolving.
  • Procurement and supply chain - Playing a critical role in ensuring our projects are on time, on budget, and meet quality standards, this is a team that’s central to our global success.
  • Finance and commercial - Improving our performance and profitability, overseeing vast complex projects, and helping our diverse team grow. It’s all in a day’s work for our finance and commercial teams.
  • Human resources - Our people are our power. Our HR teams work to attract, retain, and develop the diverse minds and talent who are shaping our future.
  • Legal - Projects are challenging and involve complex high-level stakeholders. Our Legal team provide the advice and support that helps us stay on track.
  • Quality and assurance - Trust is vital to our business. Our Quality and Assurance teams make sure we deliver excellence in everything we do.
  • Marketing and communications - Connecting with customers, managing our reputation, being our voice. Life in our Marketing and Communications team is fast-paced, varied, and ever-evolving.

Early careers

The moment you realise the difference you can make

Join an inclusive team in a business that’s ever-evolving. Play your part in creating pioneering security products and services that can change the world we live in. Whichever early career programme you choose, you’ll learn, grow and thrive here. With the all the training and support you need to find your unique place.

Fast facts

  • £90m+ annual investment in education and skills
  • 90,500+ diverse colleagues across more than 40 countries
  • 1,500+ early careers intake in the UK in 2022
  • £21.3bn sales in 2021. Leading global defence supplier and innovator

Diversity and inclusion

Welcome to a place where you can belong

We believe when you bring together different people and different perspectives it inspires creativity and drives innovation. It helps us fulfil our purpose and it’s integral to our culture. We want everyone to be heard and respected, allowing us all to develop and thrive together.

Working at BAE Systems brings great opportunities, providing a platform for everyone to have a fulfilling career whatever their background. Harnessing the power of our people will create a secure tomorrow for generations to come.

Building a better workplace

We want to help change the world we live in for the better – and that starts with our workplace. We’re committed to building a truly diverse, inclusive, and equitable place to work. We actively promote a culture of respect so everyone can be free to be themselves. It empowers us to do our best work, it enables us to grow, and brings us together to find new and better ways to protect what really matters.

Our ambitions

We want to lead the way in our sector and beyond. By 2030 we have set our ambition for women to make up at least 50% of our Executive Committee and 30% of our workforce. We’re determined to be more diverse at all levels of the organisation and to be truly representative of the communities in which we operate. There’s work to do, but we’re focused on attracting the best people to work here – regardless of gender, age, ethnic or religious background, disability, sexual orientation, gender identity or any other characteristic. To secure our ambitious future, we are committed to investing in our people. Without them, there is no us. Working here, whatever your role, you will find the tools, support, and inclusive environment to fulfil your ambitions and make an impact now and in the future.

What we’re proud of

  • By 2030 we have set our ambition for women to make up at least 50% of our Executive Committee and 30% of our workforce
  • Our target is to achieve net zero emissions by 2030
  • We actively support both our national and local community

Proud

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