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Assistant Manager - GCSS Functional Admin

Fidelity International
Gurgaon, India
Closing date
30 Dec 2023

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Job Details

About the Opportunity
Job Type: Permanent

Application Deadline: 30 December 2023

Job Description

Title Assistant Manager - GCSS Functional Admin

Department General Counsel Shared Services

Location India

Reports To Director, GCSS Reporting & Systems

Level Grade 4

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our General Counsel Shared Services team and feel like you're part of something bigger.

About your team

General Counsel (GC) is a trusted advisor to all parts of FIL, providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. General Counsel Shared services (GCSS) function is a global centre of expertise currently being built out in Dalian and India. It provides operational support and services to the General Counsel function.

About your role
This role is within the Group Compliance and Conduct team and reports to Director, GCSS Reporting & Systems. You will be responsible for providing functional admin support for Fidelity's Code of Conduct system, Star Compliance and will expand as other systems are delegated.

The Functional Administration of the Star Compliance system includes but is not limited to Gifts and Entertainment and Personal Account trading as well as the Quarterly Trade verification and Annual Acknowledgement by all staff. This will involve interaction with some of the operational support teams, regional compliance teams and other General Counsel departments as well as generall staff members across the globe in Fidelity.

About you
  • Provide first line BAU support to business users of Star Compliance system which includes Fidelity employees and Code of Ethics and Conduct team.
  • Work closely with second line support in technology and vendor teams, to resolve BAU issues.
  • Participate in system changes initiated and driven by business and technology teams.
  • Work with Star vendor to get the enhancements and changes implemented in the vendor system.
  • Participate in requirement analysis and UAT testing phase of the overall change lifecycle.
  • Create various documentation on standard operating procedures, system data flows, problem statement explanations, change analysis by maintaining it in team knowledge repository.
  • Learn and attain the expert knowledge of Star Compliance system backend working, functional features etc.
  • Learn and attain the expert knowledge of business processes, Code of Ethics policies and procedures to be able to provide best in class support to the business teams.
  • Strong stakeholder management skills
  • Data analytics skills - Ability to understand, analyse complex data sets using excel.
  • Experience of working with vendor and its system products is preferable.
  • Previous exposure to compliance ethics system is preferable.
  • Must be a team player, self-motivated, possess good inter-personal communication skills.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit


Looking after you and your future

Here at Fidelity International, we care about people. You’ll have the freedom to take control of your career while we support your development in an environment surrounded by smart, passionate people. Simply because we believe that growth is key for long-term success. That’s why we provide regular training, mentoring and networking opportunities across the business - to support you and hone your skills as you progress within your current role and beyond. Our end goal is to help one another achieve the best personal and business outcomes.

We invest in you

Helping our people develop is at the core of our business. We believe that everyone should have the freedom to move in a direction that feels right for them. Career development isn’t a simple training course, or a qualification – it’s about satisfying curiosity and every individual’s goals, both professional and personal. We constantly look for new ways to help our people enjoy a fulfilling and long-term career at Fidelity.

What we have to offer

Depending on your location and job role, we offer benefits that are flexible and adaptable to your life stages, career and family circumstances. The benefits are designed to benefit both you and your family with support for physical, financial and emotional wellbeing.

Healthcare, medical checks and helplines - benefits to support mental and physical well-being for you and your family

Pensions, savings and discounts - retirement and savings that provide for your future

Life cover, company sick pay and family leave - financial protection that offers piece of mind should the unexpected occur

Our differences make us stronger

If you work here, you’ll find that we care deeply about creating a supportive place where all our people feel valued and free to be themselves. For us, commitment to Diversity and Inclusion is not only right, it’s critical for a healthy culture and leads to better business outcomes. That’s why we have an environment where all our differences are welcomed and celebrated.

Over the years, we have made huge progress on Diversity and Inclusion. But we are dedicated to improving and will continue to progress on creating an environment that reflects the full diversity of the communities where we work, and on making sure that all our people feel they belong.

Our strategy

We have set three company-wide priorities for our global Diversity and Inclusion strategy:

Diversity - Increase the diversity of people at all levels of our organisation

Inclusivity - Strengthen our inclusive culture where everyone’s voice is heard

Reputation - Enhance our presence with clients and communities as an inclusive company

How we encourage inclusion and diversity

At Fidelity, we value and respect all the differences that make us who we are, including: age, cultural background, ethnicity and race; disability and mental health, gender, gender identity and expression, sexual orientation, and social background. Our activities focus on these global priorities:

Cultural diversity

With 46 offices across 27 countries, we have a wonderfully diverse community and have respect for different cultures, nationalities, ethnicities and beliefs.


We are committed to improving accessibility and enablement for our employees with different abilities and health conditions.


We are dedicated to achieving a greater gender balance and narrowing the gender pay gap.


We embrace our LGBT+ employees and communities, and support people to express their sexual orientation and gender identity at work.

Fidelity for Everyone

Each of our regions has a Fidelity for Everyone network which aims to involve our people in supporting and strengthening inclusion and diversity through speaker events and activities. We also host networking events and provide opportunities for people to let us know how we can improve.

Here’s how we support and encourage accessibility and enablement:

  • Signatory of The Valuable 500 to make disability a business leadership issue
  • Enable disabled employees and job candidates to perform to the best of their ability through making reasonable adjustments
  • Our Mental Health Champions promote an open culture around mental health
  • Celebrate business success stories of our disabled role models
  • Uphold best practice digital accessibility standards for employees and customers

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