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Team Leader - The Cafe

Employer
Tesco
Location
Tesco cafe Fulbourn, UK
Salary
Competitive
Closing date
12 Dec 2023

View more

Sector
Catering and Hospitality
Contract Type
Permanent
Hours
Full Time

Job Details

About the role

CAFE TEAM LEADER

Being a Team Leader in our Cafes is all about creating a rewarding work environment by given the opportunity to make a difference in someone's day, every day.

Never a late night, you can finally have a career in hospitality with the work-life balance you were looking for! Because our business is growing, we can offer you job security and the opportunity to develop your career alongside us.

If you're looking for a career in hospitality where you can make a difference by delivering phenomenal standards and store growth and are passionate about creating an exceptional workplace for all your team, this is the role for you!

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You will be responsible for
  • Motivating, supporting, and developing your cafe team to deliver exceptional customer service
  • Supporting your General Manager and deputising when needed
  • Coaching your cafe team to smash weekly targets
  • Striving to always do better for your guests
  • Knowing your CafeMenu - being prepared to check and challenge all food and drink
  • Upselling the deliciousmenu extras and driving your team to do the same
  • Encouraging your guests to provide their valued feedback
  • Helping your team to make sure your Cafestays clean, safe and legally compliant

You will need
  • To be 18 years of age or older
  • Some practical work experiencein Cafes, Fast Food, Restaurants, Pubs etc
  • Experience leading or coaching a small team
  • To be warm and engaging both with your team and your customers
  • To have a positive attitude with a passion for customer service
  • To be someone who thrives in a branded business, with set menus, food specs, etc.
  • The ability to coordinate multiple tasks in a fast-paced environment
  • To be an excellent communicator
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

What's in it for you

Alongside afantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to::
  • Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
  • Request flexible working from day one
  • Retirement savings plan
  • LifeAssurance
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Holiday starting at 28 days (Including Bank Holidays)
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

About us

With 311 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.

We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Company

Share our passion for the people, products and places that make us great, and we can offer opportunities to support and develop your skills. From a range of competitive benefits to policies that aim to give you a healthy work/life balance, we do everything we can to help you have a successful career at Tesco.

The great news is, we’re a big business with diverse shift patterns and many business areas which means that we can find something that works for you. Opportunities don’t need to be structured – part-time, job-shares, there’s no limit. It really can give you the best of both worlds – a career and family life.

Everyone’s Welcome

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion has always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Networks

The people we meet each day make our lives interesting, whether we’re at work or at home. We know how important it is to network, so that’s why colleagues in Tesco come together to create networks where people can chat and find out how others manage their careers, meet people in different areas of the business or even just share ideas. Some of our key networks include:

LGBTQ+: The LGBTQ+ Network is one of the largest LGBTQ colleague networks in the UK with over 2000 members across the Tesco Group. We want to attract, support and develop our lesbian, gay, bisexual, transgender and intersex colleagues so that they feel confident to be themselves at work. LGBTQ+ at Tesco supports colleagues so that they feel confident to be themselves at work – when you are your ‘best self’ at work, you perform at your greatest.

BAME: The Black Asian Minority Ethnic (BAME) network is run by colleagues, for colleagues. It aims to give ethnically diverse colleagues an opportunity to network, share experiences and develop their careers at Tesco. This collaboration gives the network the opportunity to become even more inclusive by recognising all colleagues from ethnic backgrounds. Along with the communities we serve, our workplace is becoming more diverse. So, by sharing our cultural differences and what matters to us, we begin not only to respect each other, but we create an inclusive environment for all. When people feel included, they are more likely to be themselves. The BAME colleague network aims to make a difference by raising awareness of diversity, culture and inclusion within Tesco. We want to support and encourage BAME colleagues to develop their careers with Tesco and ensure Black Asian Minority Ethnics in the wider community know that Tesco is a great place to work. Our objectives and focus are to develop a National Network where all minorities are welcome, creating a programme that colleagues from an ethnic background feel a part of and benefit from. The Network helps Tesco to serve customers from all background and communities a little better everyday

Women at Tesco: The Women at Tesco network provides advice and inspiration to drive careers forward, develop a network and articulate how we add value to the business.

Armed Forces at Tesco: As a business, we’ve had a long-standing association with the Armed Forces ever since our founder, Jack Cohen started Tesco back in 1919 after leaving the Royal Flying Corps at the end of the First World War. Almost one per cent of all veterans leaving the Army join Tesco, and as the UK’s biggest private sector employer, we want to do everything we can to support our Armed Forces colleagues so that our business continues to be a place where everybody’s welcome and anyone can get on. We know moving into a civilian career can be as challenging as it is an opportunity, and we support ex-military personnel, providing many ways to aid their transition.

We also have The Family Network which is a community of colleagues created to support each other before, during or on return from maternity, adoption or shared parental leave. It’s a friendly environment to share experiences and learning, offer advice, discuss any challenges and help each other take advantage of all the colleague benefits. It also helps colleagues stay connected during the time they’re away from the office, and helps them transition back to work.

Many older people wish to remain in work or semi-retire and our customers really value older people’s experience. Recently we have formed The Retired Colleague Community brought together by Alumni and Retired Staff Associations (RSA) which enables colleagues to keep in touch with Tesco during their retirement.

Disability Network

Disability at Tesco aims to provide colleagues with the platform and a voice to make real change and show that everyone is welcome at Tesco.

Disability at Tesco was founded to help inspire and enable all colleagues with disabilities in their lives. The network aims to provide colleagues with the platform and a voice to make real change and show that everyone is welcome at Tesco. The focus is not only on supporting colleagues and developing talent, but also supporting the business to be a proud ‘disability confident’ employer.

Our Vision

• Every decision we make at Tesco should consider those with a disability - whether a colleague or customer

Our Objectives

• Colleagues: at each stage of the colleague lifecycle there should be clear support for colleagues with a disability
• Customer: continue the changes to meet the needs of customers with a disability

How we support our colleagues and customers with hidden disabilities

As one of the UK’s largest retailers we’re committed to supporting all our customers, including around 12 million people in the UK currently living with a disability – some visible, and some hidden.

To help us make each shopping trip a little easier, the Sunflower Lanyard initiative has been rolled out to all of our UK stores – helping customers with hidden disabilities to signal that they may need some assistance, and providing colleagues with extra confidence in offering help.

We’ve signed up to the Valuable 500 commitment, a global movement helping to put disability inclusion onto the business leadership agenda. It is really important that everyone feels welcome at Tesco, whether they are shopping or working with us. It is something that has been on our business agenda for some time now and as part of the Valuable 500, we will be sharing our commitment to continue making Tesco a more accessible place for everyone.

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