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Scrum Master - Investment Data Platform

M&G plc
Mumbai, India
Closing date
14 Mar 2024

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Job Details

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

Key accountabilities and responsibilities
  • Accountable for providing a quality service or product to customers and stakeholders
  • Enable the squad to deliver change at the pace and scale required for an organisation undertaking sustained transformation
  • Managing and motivating the team to ensure quality of delivery to customers and stakeholders
  • Demonstrate a solid understanding of product and business strategy and lead large and/or complex analysis initiatives impacting one or more teams
  • Prioritise and organise the backlogs to ensure the deliveries deliver value early, ensuring the operational processes are documented and accepted
  • Accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise
  • Develop reporting processes and updates that can be used by the Leadership team to better steer the squad.
  • Create a seamless process encompassing delivery, releases and general planning exercises in conjunction with your peers.
  • Deliver and maintain delivery plans and timelines to the Stakeholders and delivery teams
  • Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
  • Identifies and anticipates need for changes to continuously improve quality and efficiency of output
  • Be able to foresee, prevent, and mitigate risks and issues with delivery, to take fresh views and avoid rigid thought patterns
  • Ability to negotiate, influence and work with business peers and management to achieve the right outcomes
  • Support your team in making effective decisions, collaborate across silos, speak up and take personal accountability
  • Identifying and escalating both delivery and operational risks to the management team.

    The role is ideally suited to someone who can:
  • Inspire the team to deliver exceptional performance by helping them to connect the purpose of their work, beyond the impact to the bottom line
  • Support the team to make effective decisions, collaborate across silos, speak up and take personal accountability
  • Be authentic, operate with integrity and encourage others to operate in a similar way
  • Develop strong relationships, with the team, understand them and their capabilities well, empower, stretch and support them to develop
  • Encourage the team to solve business problems creatively and collaboratively and question the status quo
  • Invite differing views and provide positive challenge to others
  • Be curious and insightful about customer's needs and supports the team to adapt to the changing environment
  • Help others to learn from their mistakes, does not wait for perfection before action, and drive continuous improvement personally and via the team
  • Simplify complexity for the team and reduce unnecessary bureaucracy
  • Prioritise people before process and recognise the needs and perspectives of customers and colleagues
  • Cut through complex issues and get to the heart of problems
  • Set clear priorities and expectations for others that guides the team to deliver over the next year
  • Use judgement and expertise to make rigorous, yet decisive and bold decisions and ensure they are delivered
  • Ensures the team operates in a customer focussed, commercial and efficient way and guide them to deliver against stretching targets
  • Set the bar high for the team, provide timely feedback and hold yourself and them to account
  • Oversee operational delivery and ensure controls are followed

    Knowledge & Skills:
  • Proven project management and Scrum Master expertise.
  • Strong working experience using Agile and DevOps
  • Experience of working with global application development and support teams
  • Proactive self-starter who can manage their own workload and can juggle multiple priorities at the same time
  • Applying a "solutions" mentality for any outcome that you are assigned to and ensure proper solutions design is considered
  • Good interpersonal skills, with the ability to communicate clearly and effectively, both written and orally, within a project team
  • Experience in data solutions, system integration, platform upgrades and migration activities
  • Strong coaching and mentoring ability
  • Strong conceptual and analytical skills, demonstrating outside-the-box problem solving skills, results oriented
  • Experience in project resource estimation
  • Experience in people management
  • Excellent Customer & stakeholder management skills
  • Ability to identify problems and have the drive to follow them through to resolution
  • Excellent attention to detail, and ability to prioritize and work efficiently to project deadlines
  • Excellent attention to detail, and ability to prioritize and work efficiently to project deadlines
  • Experience working with Cloud solutions (preferably Azure)

  • Exposure to financial markets & asset management processes and understand analysis into a wide variety of asset classes and associated analytics (e.g. Equity, Fixed Income, Private Assets etc).
  • A good understanding of data management processes
  • Educational Qualification
  • Graduate in any discipline

  • Experience:
  • 12+ years of total experience in software development
  • 5+ years of experience in delivering outcomes for large programmes/projcts in the BFSI space (Investments experience would be a bonus)
  • 3+ years of experience of working as a scrum master (on-shore, off-shore and near-shore)

We live by four behaviours at M&G Global Services and we ask all our employees to:
  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
  • Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
  • Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things


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Learn more about this company

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