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ServiceNow Administrator

RS Group
Corby, GB
Closing date
21 Mar 2024

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Job Details

ServiceNow Administrator
Location: Remote

RS Group is currently seeking a permanent ServiceNow Administrator to join our team. In this role, as a ServiceNow Administrator, you will play a key role in supporting all aspects of administration and development for our newly implemented ServiceNow ITSM tool.

What you'll be doing
  • Perform routine administration and development tasks for the RS ServiceNow platform in day-to-day operations.
  • Enhance the ServiceNow ITSM Tool to improve user experience.
  • Coordinate and manage integrations between the RS ServiceNow platform and various service provider ITSM platforms.
  • Manage integrations between the RS ServiceNow platform and internal systems like Active Directory and Jira.
  • Administer ServiceNow users and groups.
  • Optimize the Configuration Management Database (CMDB) within the ServiceNow platform.
  • Create and maintain Service Catalogue requests, including the automation of workflow tasks.
  • Support project activities for introducing new services and processes onto ServiceNow.
  • Assist in the future onboarding of other companies within the RS Group organization.
  • Manage new requests, including adding/amending resolver groups, adding new services, mapping incident categories to resolver teams, setting up correct SLAs, and mapping CIs to incident categories.
  • Lead the implementation and configuration of ServiceNow modules, workflows, and integrations, ensuring compliance and governance.
  • Implement automation scripts and workflows to streamline processes.
  • Identify opportunities for continuous improvement in ServiceNow processes and proactively implement enhancements.
  • Diagnose and resolve technical issues and defects, collaborating with the team to provide timely solutions and support.
  • Oversee the release process for ServiceNow applications, conducting thorough testing and ensuring a smooth transition to production environments.
  • Ensure ServiceNow solutions align with industry regulations, security policies, and best practices.
  • Manage the relationship between RS, ServiceNow, and the platform support partner.
About you
In this position, the primary goal of the ServiceNow Administrator is to optimize ServiceNow usage to ensure the delivery of high-quality service to our customers. The ideal candidates should possess expertise in the following areas:
  • Demonstrated experience as a ServiceNow Administrator
  • Proficiency in integrating ServiceNow with other third-party ITSM tools
  • Experience in integrating CMDB with other ServiceNow modules and external systems
  • Adept at ServiceNow scripting and automation
  • Knowledge and hands-on experience with various ServiceNow modules
  • Possession of relevant ServiceNow certifications
  • Familiarity with ITIL principles and working practices •
  • Background in working within a customer-facing organization
  • Proven experience in developing relationships with internal teams and external third parties
The extras you'll get

At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including:
  • Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
  • Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette's syndrome
  • Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
  • Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
  • Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.




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