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Client Account Director #1164 giffgaff

Omnicom Media Group
London, GB
Closing date
28 Feb 2024

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Job Details

About the Role

Are you interested in working on one of the UK's most exciting, innovative, and sustainable Telco brands, who also happen to be B-Corp?

This is a unique opportunity to join a fast-paced brand at the forefront of sustainable advertising practices (having recently won Best Practice in Sustainable Media Planning at the Ad Net Zero Awards). If that sounds interesting to you, get in touch!

We are looking for an Account Director to run account management, client management, and comms planning across giffgaff.

As the Account Director you will lead the day-today management of the business. The role will be fast paced and agile, and you will be pivotal in ensuring that client deliverables maintain a high standard, and proactively look to anticipate client needs. Integration with the wider client and specialist teams will be fundamental to ensure all campaigns deliver to client objectives and are planned, implemented, and reported upon effectively.

You will lead and oversee the day-to-day running of the account and will be supported by a full team. You will report into the Business Director who leads the giffgaff account, and you will manage an Account Executive. Additionally, you will work with a Planning Director who supports on annual planning and campaign responses. You will also work closely with the Head of Digital and the Digital Account Manager, as well as a wider team of media channel specialists.

About You
  • You are a well-rounded Account Director with media agency experience who is confident planning online and offline channels.
  • You will be interested to learn about and implement sustainable media planning practices and report accordingly.
  • You will be as comfortable servicing clients as you are rolling your sleeves up and leading on media briefings/responses.
  • You will look to challenge clients where necessary and work with them to form a trusted relationship.
  • You will have excellent spoken and written communication skills with proven expertise in presentation storytelling to deliver impactful, persuasive proposals to clients.
  • You will be an expert at planning across all media channels - including digital.
  • You will also be competent on all media planning tools (such as e-Telmar) and can dissect data to tell a compelling story.
  • You will be curious and passionate about the UK media marketplace.
  • You will be enthusiastic, proactive and can anticipate client's needs.

Key Skills / Responsibilities
  • Lead the day-to-day management of the giffgaff account.
  • Be the go-to contact for the giffgaff Media Lead.
  • Have an ability to digest, interpret, and respond to client briefs in a high-paced environment.
  • Direct the Account Exec and wider team of media specialists in the coordination and timely delivery of campaign responses and day to day management of client requests.
  • Be confident on MS Office (PowerPoint and Excel).
  • Without question your attention to detail is sound, you are a conscientious worker, who is as confident in front of clients as the wider agency.
  • Have strong capabilities within use of data and tools to provide evidence-based media strategies to meet client objectives which clearly describe how each channel contributes to objectives and goals.
  • Develop strong relationships with specialist channel teams to ensure effective working processes and best in class work delivery.
  • Look to educate the client - provide innovation session with key media owners to keep client up to date with industry developments.

Be Your Best Statement

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.

About MG OMD.
  • MG OMD is the second-largest media agency in the UK. We are focused on creating difference that matters for our clients by delivering innovative, effective, and award-winning work and campaigns.
  • We are the most awarded media agency in both the history of the IPA Effectiveness Awards and Thinkbox's TV Planning Awards and are currently Media Week's Agency Partner of the Year for the third consecutive year and Thinkbox's TV Planning Agency of the Year for the second year running.
  • However, we wouldn't be here without our biggest point of pride, our people. We strive to create an amazingly collaborative and diverse culture and support our people with best-in-class learning and development programmes too. Our learning, development and wellbeing programme has been IPA CPD Gold accredited for 12 consecutive years. We were also immensely proud to be named in the Sunday Times Best Places to Work List for 2023 with an impressive 84% engagement rate.

DE&I statement

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on


Omnicom Media Group UK (OMG)

OMG is made up of four distinctive, fully integrated media agencies - OMD UK, MG OMD, PHD and Hearts & Science, all operating as part of a global agency network.

Each agency is enhanced by having access to a range of specialist Group capabilities across digital, data and technology, content, sponsorship and partnerships, and multi-cultural marketing. This support and combined scale helps us to drive best practice, unlock new strategic value, and provide and develop specialist products and services for future scaling and differentiation.

Our specialist capabilities are also specialist agencies within their field: Fuse is a leading Sports & Entertainment partnership agency, Drum is the UK Content Agency of the Year and Unite is a diversity-driven agency, authentically connecting brands with diverse audiences.


Omnicom brands

Working at a media agency

Simply put, a media agency takes a client’s messaging for their brand and looks at how best to strategically communicate it to the consumer, taking into account people’s habits and behaviours (when and what they watch, read, listen to, how they buy products etc.). A media agency will typically have many departments that cover each specialist area within this process, all working together to deliver commercially successful, outstanding campaigns for the client.

Working at OMG

OMG is an inclusive community of over 1600 employees. Our people are passionate about media and driving innovation and we’re not afraid of doing things differently here. Inspiring our people and our clients is at the heart of everything we do.

In 2020, we relocated all our agencies into our Bankside headquarters on the Southbank in London. This has opened up new levels of support across the agencies, whilst retaining their independent brilliance and entrepreneurial spirit. For our people, this has also provided great opportunities for mobility within the agencies, allowing them to thrive in different environments.

We are looking for people that welcome and embrace difference, thrive on collaboration, have a positive outlook and match us on our passion for media, innovation, and transformational thinking.

But most importantly, we are keen to meet and hear from people that want to shape the OMG community, that value difference and diverse thinking.

Diversity & Inclusion at OMG

Our vision is to be an agency group where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects Real Britain and the cities where we are based, where everyone is able to bring their true selves to work, diverse voices and minority communities are valued, heard and well represented.

At a wider Omnicom level, we have the Omnicom People Engagement Network (OPEN), the umbrella group for all employee engagement groups and activities across Omnicom globally. These groups include gender, ethnicity, LGBTQ+ and disability, and work to foster an inclusive and engaging working environment.

As part of our commitment to creating a truly inclusive environment, we have nine employee advisory groups at OMG and 80 passionate representatives from across our business working collaboratively to develop best in class initiatives and programmes of inclusivity, support and belonging for the business to adopt, either at a Group-wide level or for agencies to deliver through their own diversity and inclusion programmes so that we can strengthen the sense of belonging within OMG.

Disability Advisory Group

OPEN DisAbility’s core objective is to put disability inclusion at the heart of all we do; for our people, our clients, and for consumers. The group works to empower those with visible and invisible disabilities throughout their entire employee life cycle, while at the same time working to create and celebrate inclusive creative outputs for our clients.

OMG Disability are creating a group-wide culture of acceptability and confidence in the disclosure and provision of continuous education to all teams and hiring managers, and we are developing sympathetic and flexible working conditions and practices in the workplace and the home space for everyone at OMG. We are certified Disability Confident Level 2.


We are committed to running a recruitment process free from bias and open to all. Our Be Your Best initiative allows any applicant to contact our Talent Team confidentially to discuss any specific requirements that may help to make the recruitment process as accessible and straightforward as possible.

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