Skip to main content

This job has expired

You will need to login before you can apply for a job.

Senior Compliance Officer

John Lewis Partnership
£57,000.00 - £91,200.00 Annual
Closing date
24 Apr 2024

View more

Senior Executive
Contract Type
Part Time

Job Details

Our Purpose

Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:
  • The salary range for this role is up to £80,000
  • This is a fixed term position up to 18 months
  • This is a hybrid role, with occasional requirement to work from the London Head Office or other locations.
About the role:

As the Senior Compliance Officer, you will be accountable for ensuring John Lewis Partnership (JLP) is compliant with all regulatory and legal requirements for financial services (FS) products. You will be the compliance advisory SME supporting FS product lines, overseeing FS regulatory compliance policies, procedures and controls as well as supporting ad hoc regulatory transformation projects.

This opportunity requires a subject matter expert with experience of FCA consumer credit and/or insurance regulations and a fluent understanding of core FCA rules, including Consumer Duty and Conduct Standards.

Key responsibilities:
  • Providing regulatory advice, oversight and challenge on internal policies, processes, systems and controls for current and future propositions. This will include the application of rules and technical regulation where required.

  • Ensuring JLP's credit broking and insurance intermediary activities operate in accordance with all regulatory and legal obligations.

  • Supporting as appropriate the application, maintenance and variation of regulatory permissions related to consumer credit and/or insurance activities, and liaison with the regulator.

  • Building close and effective relationships with JL Retail and Trading teams to ensure legal / regulatory compliance and to minimise any brand or reputational risk to JLP.

  • Ensuring robust controls are in place and work effectively.

  • Ensuring auditable reporting of the Compliance framework, including all supporting policies and procedures.
What will you be doing?
  • Providing advice on consumer credit, insurance intermediary and core compliance requirements for new and future propositions to ensure good customer outcomes throughout the product life cycle

  • Embedding and monitoring the Risk and Compliance Framework which evidences JLP's adherence to all relevant laws and regulations

  • Leading regulatory engagement and collaborating with relevant stakeholders to prepare, review and submit documentation relating to the application, maintenance and variation of regulatory permissions

  • Implementing policies and processes to ensure effective oversight and robust controls are in place.

  • Work with JLP stakeholders to develop / embed an appropriate risk and control environment and a customer centric culture.

  • Providing training to the JLP business on applicable consumer credit and/or insurance regulation

  • Attend relevant governance fora, and create reports for internal governance committees as required.
Essential skills you'll need:
  • Experience in compliance/regulatory advisory, ideally with experience of implementing large regulatory change projects

  • Experience of regulatory engagement

  • Deep understanding of FCA rules and regulation, with particular focus on consumer credit and/or insurance and regulatory permissions. AML/KYC knowledge and experience is not required for this role.

  • Significant and demonstrable experience in stakeholder management (including regulatory engagement and providing advice at director level), reporting and analytics

  • Detailed understanding of core compliance requirements, including SM&CR and SYSC requirements

  • Knowledge and awareness of UK Financial Services regulatory framework and understanding of FCA Conduct requirements and Consumer Duty
Desirable skills you'll have:
  • Practical knowledge of Appointed Representative (AR) frameworks and associated requirements

  • CISI Compliance Diploma or equivalent experience

  • ICA/CII Diploma in Governance, Risk and Compliance
Benefits of the Partnership and the role:
  • - Hybrid Working.
  • - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays
  • - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
  • - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years' service, you'll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
  • - You'll get Partnership discount in store and online once you complete Probation. That's 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You'll also be able to nominate someone you live with to share your discount
  • - Simple cycle to work support scheme
  • - We're really proud of our exclusive hotels based in some of Britain's most beautiful areas and once you've been with us for three months, you're welcome to explore them
  • - Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit -

Next Steps:
  • The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
  • Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage virtual interview
  • You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
  • Thanks for your patience in the meantime and for showing an interest in joining JLP.
  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
You can view a copy of the full job outline HERE:

For internal use only:




At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK's most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -


The John Lewis Partnership is the UK’s largest employee-owned business and home to our two cherished retail brands - John Lewis & Partners and Waitrose & Partners. Over the next few years, we’re looking to diversify beyond just retail into areas like Financial Services and Build to rent properties, making it an extremely exciting time to join us. We already have job opportunities aside from those in our shops, from project managers to software development, you might be surprised by what we can offer.

Our Purpose

The Partnership is on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners (employees) have a part to play. The Partnership is owned entirely in trust by our Partners meaning we’re more than employees, we share knowledge, profit and power.

By joining the Partnership you’ll be joining a unique kind of business. One that puts people before profits and looks to make a positive difference, not just to ourselves, but to the communities we serve and work with, all over the world.

It’s this shared purpose that drives us and we believe that by working together, we can help create a place with happier people, for a happier business and a happier world.

John Lewis at conference

Our Values and Democracy

Being a Partner, a co-owner in the Partnership, makes you so much more than just an employee. Because of this, it comes with a different set of responsibilities compared to working in other organisations.

As Partners, it’s our role to ensure that our democracy and business continues to thrive by asking the right questions and holding each and everyone of us to account, including our leaders. But we do so in a way that holds true to our values, treating everyone with kindness and respect, with our own integrity and with the best intentions of the Partnership’s success at heart.

It’s a powerful, unique way of doing business, a way in which we think is for the better.

It’s YOU we’re interested in

At the John Lewis Partnership, we positively celebrate diversity & inclusion, truly embracing individuals’ contributions, regardless of their age, gender, ethnicity, disability, sexuality, social background, religion or belief.

That’s why creating an inclusive culture is, and always will be, at the heart of our business. It’s vital for our future success.

If you read deeper into the Partnership’s Purpose – Working in Partnership for a Happier World – you’ll see that it is held up by three key pillars; Happier People, Happier Business and Happier World. Without a DE&I strategy led by our Partners, our Happier People pillar wouldn’t stand, which means we also couldn’t deliver on Happier Business or World either.

You see, our happier business first starts with happier people, enjoying worthwhile and satisfying work in a supportive environment we all help to create. We treat people with fairness, courtesy and respect, and we work with others who do the same. We create an inclusive environment and celebrate diversity with our Partners, customers and the communities we serve.

Find out more about DE&I at JLP:

John Lewis staff working in warehouse

Applying to Join Us

As an employer committed to accessibility and disability inclusion, we are committed to treating all our job applicants fairly and without prejudice. We continuously ensure our recruitment process supports individuals with any disability, whether mental or physical, and actively encourage candidates to contact us before applying to discuss what reasonable adjustments can be made to support them.

We will do as much as we can to support you with completing your application. Depending on the position you are apply for, this could involve help with the following:

  • Online tests
  • 1-2-1 Interviews
  • Group exercise / Individual exercise
  • Reading and Writing
  • Using a computer
  • Interpreting information
  • Presenting
  • And more…

For more information on the support available to you. Please visit our careers website:

Follow us on social

Follow us on Facebook, LinkedIn, Instagram and Twitter to stay up to date with our latest vacancies and for more information on what it means to work in the John Lewis Partnership.

You can also discover all of this and more at

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert