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Associate - Workplace Investing Operations

Fidelity International
Gurgaon, India
Closing date
25 Apr 2024

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Job Details

About the Opportunity
Job Type: Permanent

Application Deadline: 30 April 2024

Job Description

Title: Associate - Workplace Investing Operations

Department: Workplace Investing Operations

Location: Gurgaon

Reports To: Team Lead/Assistant Manager

Level: Grade 1

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Workplace Investing Operartions team and feel like you're part of something bigger.

About your team

Workplace Investing (WI) Operations supports and maintains pension administration services for a wide range of corporate clients. The nature of the service provided includes full support to pension scheme members at all stages of the administration life cycle through to specialist support to trustees and members for specific task delivery.

DC Transfers Out processes high value of Transfer Out sale and Transfer Out Enquiry from members within SLA. This team is responsible to process few key critical tasks :

  • Transfer Out the pension pot to a different provider
  • Providing transfer Out details to Members/IFA
  • Calculation of member Protected Tax Free Cash

Any misses or delay on these tasks can lead to potential Financial, reputational & regulatory risk.

The team processes close to 3000 requests with creating close to 1500 letters and 1500 sales.

About your role

The role involves ensuring client instructions are dealt accurately and in timely manner. The individual is required to liaise with various teams across location to ensure priority work is completed on time and any potential issues are escalated in a timely manner to the Team Leader. Along with managing the daily work, the individual would also be required to pick up additional tasks and responsibilities efficiently including projects and SSE's. The individual should demonstrate a high level of commitment to customer service improvement and also showcase Fidelity values.

About you

  • Ensure that work allocated to you is completed in an accurate and timely manner. Assist the teams to meet the agreed SLA by timely allocation of work to the team members.
  • Updating member records in accordance with written procedures and direction given by your supervisor.
  • Issue routine correspondence using standard templates to the member ensuring that all legal and compliance requirements have been satisfied.
  • Ensure that Quality and Productivity standards are adhered to.
  • Liaise with internal departments to ensure priority work gets completed in time.
  • Handle mailbox and folder queries.
  • Identify and raise process improvement ideas and customer experience improvement ideas through WITS Programme.
  • Generate required reports and Statements as per the procedures.
  • Maintain compliance with confidentiality in handling client sensitive information.
  • Handle additional admin and process related responsibilities efficiently and proactively.
  • Escalate any potential issue in a timely manner and keep TL/AM abreast of the situation.

Experience and Qualifications Required

  • Understanding of mutual funds and other financial products offered in UK financial services market.
  • Candidate must possess good communication skills, customer centric approach & working well as a team player.
  • Strong knowledge of MS Excel, handling mailboxes using Outlook, PowerPoint .
  • Any experience of working in client services teams and interacting will clients through email/phone calls & prior knowledge of pensions process would be an added advantage.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit


Looking after you and your future

Here at Fidelity International, we care about people. You’ll have the freedom to take control of your career while we support your development in an environment surrounded by smart, passionate people. Simply because we believe that growth is key for long-term success. That’s why we provide regular training, mentoring and networking opportunities across the business - to support you and hone your skills as you progress within your current role and beyond. Our end goal is to help one another achieve the best personal and business outcomes.

We invest in you

Helping our people develop is at the core of our business. We believe that everyone should have the freedom to move in a direction that feels right for them. Career development isn’t a simple training course, or a qualification – it’s about satisfying curiosity and every individual’s goals, both professional and personal. We constantly look for new ways to help our people enjoy a fulfilling and long-term career at Fidelity.

What we have to offer

Depending on your location and job role, we offer benefits that are flexible and adaptable to your life stages, career and family circumstances. The benefits are designed to benefit both you and your family with support for physical, financial and emotional wellbeing.

Healthcare, medical checks and helplines - benefits to support mental and physical well-being for you and your family

Pensions, savings and discounts - retirement and savings that provide for your future

Life cover, company sick pay and family leave - financial protection that offers piece of mind should the unexpected occur

Our differences make us stronger

If you work here, you’ll find that we care deeply about creating a supportive place where all our people feel valued and free to be themselves. For us, commitment to Diversity and Inclusion is not only right, it’s critical for a healthy culture and leads to better business outcomes. That’s why we have an environment where all our differences are welcomed and celebrated.

Over the years, we have made huge progress on Diversity and Inclusion. But we are dedicated to improving and will continue to progress on creating an environment that reflects the full diversity of the communities where we work, and on making sure that all our people feel they belong.

Our strategy

We have set three company-wide priorities for our global Diversity and Inclusion strategy:

Diversity - Increase the diversity of people at all levels of our organisation

Inclusivity - Strengthen our inclusive culture where everyone’s voice is heard

Reputation - Enhance our presence with clients and communities as an inclusive company

How we encourage inclusion and diversity

At Fidelity, we value and respect all the differences that make us who we are, including: age, cultural background, ethnicity and race; disability and mental health, gender, gender identity and expression, sexual orientation, and social background. Our activities focus on these global priorities:

Cultural diversity

With 46 offices across 27 countries, we have a wonderfully diverse community and have respect for different cultures, nationalities, ethnicities and beliefs.


We are committed to improving accessibility and enablement for our employees with different abilities and health conditions.


We are dedicated to achieving a greater gender balance and narrowing the gender pay gap.


We embrace our LGBT+ employees and communities, and support people to express their sexual orientation and gender identity at work.

Fidelity for Everyone

Each of our regions has a Fidelity for Everyone network which aims to involve our people in supporting and strengthening inclusion and diversity through speaker events and activities. We also host networking events and provide opportunities for people to let us know how we can improve.

Here’s how we support and encourage accessibility and enablement:

  • Signatory of The Valuable 500 to make disability a business leadership issue
  • Enable disabled employees and job candidates to perform to the best of their ability through making reasonable adjustments
  • Our Mental Health Champions promote an open culture around mental health
  • Celebrate business success stories of our disabled role models
  • Uphold best practice digital accessibility standards for employees and customers

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