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Technical Consultant - Enterprise Collaboration Support

Fidelity International
FIL Bengaluru, India
Closing date
21 Apr 2024

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Job Details

About the Opportunity
Job Type: Permanent

Application Deadline: 20 April 2024

Job Description

Title Technical Consultant - Collaboration Services

Department Identity & Cloud Collaboration

Location Bangalore

Reports To Senior Technical Manager

Level Technical Consultant

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our collaboration team and feel like you're part of something bigger.

About your team

We are a dynamic team who work to provide many services to the Fidelity International business globally. With a Service Catalogue of around 100 applications the Enterprise Collaboration Services team are responsible for many different technologies such as the support for all M365 services including Exchange Online, Teams, SharePoint and OneDrive. We have a small Exchange on premise footprint and provide the means for secure email utilizing both TLS and OME. Always looking to improve and enable teams to automate tasks working in a DevOps environment.

About your role
Reporting to the Senior Technical Manager, you will be a member of the Enterprise Directory Services BAU Support Team. Responsibilities will be wide ranging including providing 3rd line support to our customers for all M365 services,as well as supporting other teams within Technology as appropriate. There will be opportunities to work on projects You will also be part of the 24x7 on call rota.

About you
  • Excellent knowledge of M365 suite of products including EXO, SharePoint Online, One Drive for Business and associated collaboration tools
  • Experience of Teams as a Platform (inc voice) and consultancy on adopting Teams and automating business flow
  • Excellent knowledge of MS Outlook
  • Experience of Microsoft Cloud technologies including Azure & M365 Services with migration and operational experience
  • Experience supporting Zoom and other conferencing platforms
  • Experience of Microsoft Intune or an understanding of MDM/MAM/Conditional Access policies
  • Knowledge of security concepts for AD, Azure AD, M365 SCC, and MCAS desirable
  • Experience using Quest Active Roles desirable
  • Exchange 2016 & MS Edge troubleshooting experience and implementing and managing TLS/DKIM/DMARC
  • Advanced PowerShell, Python or Terraform scripting desirable for Windows, Exchange and AD administration, reporting and change
  • Knowledge of Active Directory support including Azure AD troubleshooting & administration experience desirable
  • Knowledge of networking concepts and technologies such as HTTP, SMTP, DNS, TCP/IP, and other web protocols, proxies and load balancers
  • Experience presenting & reporting to technical and management teams
  • ITL certified (Desirable) with a knowledge of structured change management.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit


Looking after you and your future

Here at Fidelity International, we care about people. You’ll have the freedom to take control of your career while we support your development in an environment surrounded by smart, passionate people. Simply because we believe that growth is key for long-term success. That’s why we provide regular training, mentoring and networking opportunities across the business - to support you and hone your skills as you progress within your current role and beyond. Our end goal is to help one another achieve the best personal and business outcomes.

We invest in you

Helping our people develop is at the core of our business. We believe that everyone should have the freedom to move in a direction that feels right for them. Career development isn’t a simple training course, or a qualification – it’s about satisfying curiosity and every individual’s goals, both professional and personal. We constantly look for new ways to help our people enjoy a fulfilling and long-term career at Fidelity.

What we have to offer

Depending on your location and job role, we offer benefits that are flexible and adaptable to your life stages, career and family circumstances. The benefits are designed to benefit both you and your family with support for physical, financial and emotional wellbeing.

Healthcare, medical checks and helplines - benefits to support mental and physical well-being for you and your family

Pensions, savings and discounts - retirement and savings that provide for your future

Life cover, company sick pay and family leave - financial protection that offers piece of mind should the unexpected occur

Our differences make us stronger

If you work here, you’ll find that we care deeply about creating a supportive place where all our people feel valued and free to be themselves. For us, commitment to Diversity and Inclusion is not only right, it’s critical for a healthy culture and leads to better business outcomes. That’s why we have an environment where all our differences are welcomed and celebrated.

Over the years, we have made huge progress on Diversity and Inclusion. But we are dedicated to improving and will continue to progress on creating an environment that reflects the full diversity of the communities where we work, and on making sure that all our people feel they belong.

Our strategy

We have set three company-wide priorities for our global Diversity and Inclusion strategy:

Diversity - Increase the diversity of people at all levels of our organisation

Inclusivity - Strengthen our inclusive culture where everyone’s voice is heard

Reputation - Enhance our presence with clients and communities as an inclusive company

How we encourage inclusion and diversity

At Fidelity, we value and respect all the differences that make us who we are, including: age, cultural background, ethnicity and race; disability and mental health, gender, gender identity and expression, sexual orientation, and social background. Our activities focus on these global priorities:

Cultural diversity

With 46 offices across 27 countries, we have a wonderfully diverse community and have respect for different cultures, nationalities, ethnicities and beliefs.


We are committed to improving accessibility and enablement for our employees with different abilities and health conditions.


We are dedicated to achieving a greater gender balance and narrowing the gender pay gap.


We embrace our LGBT+ employees and communities, and support people to express their sexual orientation and gender identity at work.

Fidelity for Everyone

Each of our regions has a Fidelity for Everyone network which aims to involve our people in supporting and strengthening inclusion and diversity through speaker events and activities. We also host networking events and provide opportunities for people to let us know how we can improve.

Here’s how we support and encourage accessibility and enablement:

  • Signatory of The Valuable 500 to make disability a business leadership issue
  • Enable disabled employees and job candidates to perform to the best of their ability through making reasonable adjustments
  • Our Mental Health Champions promote an open culture around mental health
  • Celebrate business success stories of our disabled role models
  • Uphold best practice digital accessibility standards for employees and customers

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