Skip to main content

This job has expired

You will need to login before you can apply for a job.

Style Advisor - Phase Eight O2 Outlet

Employer
TFG London
Location
London
Salary
Competitive plus benefits
Closing date
8 May 2024

View more

Sector
Retail and Wholesale
Role
Specialist
Contract Type
Permanent
Hours
Full Time

Job Details

About The Role

A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.

As a Style Advisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.

Key accountabilities and KPIs include:
  • Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
  • Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles
  • Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
  • Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination

About You

As a Style Advisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.

About Us

Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.

Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

Company

TFG London is part of The Foschini Group Limited (TFG), a leading South African retail business. TFG entered the UK market in 2015 with the acquisition of Phase Eight and we have now added Whistles and Hobbs to our impressive portfolio of the most successful, premium womenswear brands in the UK. We opened our first TFG store in December 2019 and are excited to keep growing the TFG London group.

About our brands: Hobbs:

Hobbs

Founded in Hampstead in 1981, each Hobbs collection embodies the multifaceted nature of modern women, with both tailored yet feminine everyday styles and standout event dressing. The in-house design team spearheads affordable luxury in its London atelier, exquisite quality and attention to detail are intrinsic to the brand. From conception to creation, every piece that bears the Hobbs name has a story to tell.

Phase Eight:

Phase Eight

2019 saw Phase Eight celebrate 40 years designing premium and stylish collections for all occasions. They have positioned themselves as a go-to dress destination and in 2013 launched a successful bridal range. Combined with their daywear, accessories and shoe offering, they give their customers a complete wardrobe solution. The brand ethos is that great style is not just about the clothes, but a mindset; every style is designed to make women feel as great as they look.

Whistles:

Whistles

Whistles is a contemporary fashion brand, based in London. A shopping destination for the busy, dynamic woman, they create timeless pieces with an intelligent sense of design. Collections are considered, wearable and yet distinct, with true seven days a week appeal, crafted to fit effortlessly into modern life.

TFG London Inclusion and Diversity:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

We are also proud to be recognised as a Disability Confident Committed employer. Our aim is to:

  • Ensure our recruitment process is inclusive and accessible
  • Anticipate and provide reasonable adjustments as required
  • Support any existing employee who acquires a disability or long-term health condition, enabling them to stay in work

Working at TFG London:

Across the TFG brands, we pride ourselves on having our people at the heart of everything we do. We take great interest in the well-being of our employees enabling them to perform to the best of their ability at all times. Across the TFG brands we really believe that a career in retail is unbeatable. It is an industry in constant motion, defined by the pace of change and by the relentless competition. The retail landscape is constantly shifting, reacting to the customer and their needs. It is also an industry defined by its people. Across the TFG brands, our most valuable asset is our people.

Health and Wellbeing:

The well-being of our employees is really important to us which is why we have some fantastic benefits including:

  • Providing advice to help improve our teams emotional, physical, vocational and financial wellness through our partnership with the Retail Trust
  • Unlimited access to a Virtual GP, 24 hours a day and 365 days a year
  • Subsidised gym membership for central teams
  • Free annual eye test with Specsavers
  • Fresh fruit supplied weekly for all central teams employees to enjoy

Charity Day:

Across the brands, we love giving to charity and we encourage all employees to utilise 1 day per year to take part in a charity initiative of their choice. We are continuously inspired when we hear about employees’ involvements in different charity events and initiatives.

Other Benefits:

We also offer some fantastic benefits such as:

  • Generous discount across our brands
  • Blended working for central teams
  • 25 days annual leave plus bank holidays

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert