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Customer Success Executive

Employer
RS Group
Location
North Ferriby, GB
Salary
Competitive
Closing date
22 Apr 2024

View more

Sector
Customer Services
Role
Executive
Contract Type
Permanent
Hours
Full Time

Job Details

RS Safety solutions has been supporting the industry and food sector in the market for over a combined 150 years through our Melton & Newport sites! A high-service distributor supporting customers with an extensive range of more than 100,00 products available through both sites.

RS Safety Solutions part of the RS Group are looking for a confident, vibrant person to join our busy customer success team, you will you joining a team of 15 members who are very passionate and knowledgeable in their role.

What you will be doing:

As a Customer Success Executive, you will be reporting into one of our amazing Customer Success Team Leaders who will provide support and guidance to ensure you're an expert in your role.

You will be responsible for you own portfolio of customers this would involve some order processing, handling general customer enquiries, quote requests, managing invoice queries, raising customer returns and maintaining customer satisfaction by providing problem solving resources.

Providing excellent customer service with a high emphasis on communication and build close and lasting relationships with customers.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:
  • A vibrant, success driven candidate with a high level of customer focus
  • Strong communication skills
  • A Team player
  • Excellent organisation skills and the ability to manage your own workload

We are RS Group.

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

Company

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