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Data Center Technician

Employer
Colt Technology Services
Location
Inzai, JP
Salary
Competitive
Closing date
18 May 2024

View more

Sector
Engineering
Role
Manual Skilled
Contract Type
Permanent
Hours
Full Time

Job Details

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Data Center Technician

Location: Inzai DC 1/2/3 and Shiohama

About Colt Data Centre Services

Colt Data Centre Services has over 20 years' experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world.

Our customers are at the heart of everything we do, we endeavour to take a customer led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in.

Finding the right solutions for our customer starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.

MISSION
  • Zero Operation Incidents by Individuals as well as DCS vendors
  • Contribute to NPS Score increase or maintain rather than the previous year.
  • Proactive mindset (Ability to take initiative)
  • Learning agility (Ability to adapt to new or changed circumstances)
  • Ability to communicate effectively by using Microsoft Office applications like Word, Excel, Outlook, PowerPoint, TEAMS, etc.
  • Ability to communicate with Global Company customers smoothly to understand customer needs and suggest how the solution can be resolved.
OUTCOMES
  • No SLA Violation by Remote Hands Service
  • No SLA Violation by Cross Connect Service
  • No Customer Complaints by direct customer communication as Service Desk function
  • No Health and Safety incident and violation.
  • No Customer Order Delivery Delay
  • Maintain 24/7 Remote Hands Service Operation by working as shift staff accordingly.
THE TEAM

Data Center Technician is key role and function as Point of Contact from DCS Customer as well as Providing DCS product (Remote Hands, Cross Connect, Customer On demand request) for DC Users so that this will strongly contribute to NPS as well as Churn Management.

This position is communicated closely with Site Operations, Service Manager, Service Operation, Telecom vendor, Security Guard, and Building Management Engineer.

THE SKILLS / EXPERTISE YOU BRING

Essential
  • Proactive mindset (Ability to take initiative)
  • Learning agility (Ability to adapt to new or changed circumstances)
  • Ability to communicate effectively by using Microsoft Office application like Word, Excel, Outlook, PowerPoint, TEAMS,etc.
  • Ability to communicate with Global Company customer smoothly to understand customer needs and suggest how the solution can be resolved.
Desirable
  • Experience based ITIL.
  • Experience of Data Center Industry
  • Telco Cabling, Patching skills. (Knowledge of Metal/Optical cables)
WHAT WE OFFER

We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work life balance.

Some benefit examples are:
  • Pension and insurance options
  • Annual paid vacation - 21 days per year
  • Paid sickness and injury leave - 7 days per year
  • 2 days annually to spend on volunteering opportunities
  • Benefit Station - Services provided miscellaneous discounts on wellness / leisure etc.
  • Hybrid working and relaxed dress code
  • Commutation allowance - Max. 50,000 yen per month
  • Retirement allowance
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Job Segment: Data Center, Facilities, Technician, Telecom, Telecommunications, Technology, Operations

Company

About Colt

We always go above and beyond so our customers can succeed and to do this we need talented people from all walks of life. We don’t see Inclusion & Diversity as a set of boxes to be ticked but something that helps our people to thrive and be the best that they can be. We work continually to create an inclusive culture where people can feel a sense of belonging, are able to contribute and work together to achieve our strategy.

Inclusion and Diversity at Colt

Colt’s commitment to inclusion and diversity is embodied in its employee networks, designed to support employees, connect Colt with the outside community, and create meaningful change.

Disability Accessibility Network Logo [square]

Dan is an employee network at Colt and was established with the aim to raise awareness of visible and invisible disabilities and health conditions embrace people’s differences and champion inclusion across Colt.

Colt Technology Services YOUnited logo

YOUnited exists to promote cross cultural understanding and an environment where anyone can flourish regardless of their race, ethnicity, faith or cultural background.

Colt Technology Services - Women at Colt

Colt’s women’s network exists to promote diversity and gender balance at Colt and engage with all employees to enable Colt’s women to thrive.

Colt Technology Services - Pride-Matters-2

Colt’s LGBT+ and Allies network aims to create a safe space for all LGBT+ employees and allies, raise awareness of issues that impact LGBT+ employees and encourage diversity and inclusion.

Colt Technology Services - Next at Colt

Next@Colt brings together young people globally to build connections, develop young talent and give back to the community, to improve young employees’ experiences at work.

The network’s focus has three pillars:

Colt Technology Services - 3 Pillars Community and Connection, Learning and Development and CSR

It’s a truly global network, with opportunities to get involved wherever you are in Colt with many ongoing, virtual events planned.

In addition to these employee networks, Colt has several initiatives to promote inclusion and diversity, including our Embrace your Best programme, Mental Health First Aiders, and our partnership with charity Leonard Cheshire to provide internships to students and graduates with disabilities and long term conditions.
We are also a proud member of The Valuable 500, and have Disability Confident Committed status.

Our Flexible First Policy

Colt is committed to creating an amazing working environment which includes offering flexible ways of working. Launched in November 2022, Flexible First, has been designed with the help of our colleagues (or ‘Colties’as we call them) through an extensive 6+ month Hybrid Pilot and we’re continuing to explore how our approach will evolve with the ambition of offering even greater flexibility in the future. There are no set minimum days in the office, except where these are linked to local country arrangements / allowances etc and people can work from any Colt country for up to 30 days per calendar year, subject to remote working abroad guidelines.

Humans of Colt

Inspired by the famous ‘Humans of New York’ blog, this series of written portraits documents the lives and stories of a wide variety of Colt employees. This series includes the stories of Tim Cook and Susanne Hogan, who speak about their disabilities at home and at work.

Colt Technology Services - Tim-copy

Colt Technology Services - Susanne

Colt Values

Colt Technology Services - People Matter [square]

We know people matter

Whether it’s a customer, a partner, or an employee, we build relationships based on trust, honesty, respect, and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.

Colt Technology Services - Better Ways [square]

We always find a better way

By staying one step ahead we employer our customers to succeed through the power of connectivity. We’re swift to adapt and take responsibility for the promises we make.

Colt Technology Services - Win Together [square]

We win together

We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand its impact, and rally behind the decision to make it a success.

Colt Technology Services CTW [square]

We can change the world

We want to make the world a better place. Better connected, more sustainable, fairer for all. We use what we have - passion, technology and connectivity to create good.

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